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Slow upload speeds on Windows 7

Re: Slow upload speed

xerkon
Helpful | Level 5

Basically, uploading to dropbox via the web works as it should (10 MB per second). But uploading via dropbox folder is stuck at 1 MB per second, even after selecting the "do not limit" option. Is that setting broken on Windows 7? Could someone check that on their computer?

Re: Slow upload speed

Jay
Dropboxer
Hi @xerkon, have you checked my previous response to see if any app or service is throttling your upload speed in the desktop app?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Does Dropbox limit the upload speed? Very Slow uploads!

Soonjas
Helpful | Level 6

That can't be true. As I said, I can upload fine via Dropbox browser( Chrome browser). when I upload via the Dropbox app, it appears to have a hard limit on the upload rate.

Re: Slow upload speed

xerkon
Helpful | Level 5

Sorry, @Jay, I'm not getting it. How can my web browser (firefox) upload/download at full speed from www.dropbox.com while an app that was made by dropbox for accessing dropbox can't? It sounds like what you're saying is that the dropbox desktop app doesn't know how to correctly communicate with its own domain? But that's the whole purpose of the app!

 

Also, I have no idea what you mean by "checking" a domain. Check how? With what tools? Maybe you wouldn't mind giving me an example, if you still think that might be the issue. Thanks!

Re: Slow upload speed

Jay
Dropboxer

There can be some apps or services which restrict other apps on your computer. Antivirus and security software can prevent the Dropbox app from connecting to the site, or preventing it from connecting at full speed. 

Try disabling any software which could be related to this. This article also gives more information on what could be causing this.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Does Dropbox limit the upload speed? Very Slow uploads!

Jay
Dropboxer
The browser is a separate app when compared to the desktop app, so different services on the computer might not affect the browser.

Try to disable any security apps or antivirus programs to see if they help with the desktop app upload speed.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Does Dropbox limit the upload speed? Very Slow uploads!

Soonjas
Helpful | Level 6

I don't have any antivirus software running or security apps on all three of my Windows 7 devices. 

 

It was working fine, until the recent updates to the Dropbox app...........There are others also experiencing this same issue

Re: Slow upload speed

Soonjas
Helpful | Level 6

Hey @xerkon  I am too experiencing this issue, and so are others. Windows 7 as well.

 

This is my post here: https://www.dropboxforum.com/t5/Dropbox-files-folders/Does-Dropbox-limit-the-upload-speed-Very-Slow-...

 

There is obviously a problem with Dropbox app with Windows 7.

Re: Slow upload speed

xerkon
Helpful | Level 5

Hi, @Soonjas thanks for sending me that link (I put a link in your thread to this one).  I quickly perused your thread and it seems like we have the same problem. It's as if the upload speed is stuck at it's default value even after selecting no limit.

 

@JayI am also not running any security software whatsoever, so it can't be that.

 

I really hope I'm wrong about this, but it's starting to feel like a "well, windows 7 support has officially ended, so....we can't guarantee that any of our products will continue to work with windows 7" kind of thing.

 

 

Re: Does Dropbox limit the upload speed? Very Slow uploads!

xerkon
Helpful | Level 5
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