Why are my devices not syncing?

[melanie7]

My phone, laptop and desktop have suddenly stopped syncing. I can still access everything on dropbox.com, but i need my work to sync between all three of my devices and I'm not sure why all of a sudden it just quit doing so.

Any advice?

[Jay]

Hi @melanie7, thanks for bringing this to our attention.

Could you first confirm what happens when you upload a file directly to the Dropbox site? 

Does the file appear on your desktop or in the mobile app?

What is the current status of the desktop app (on the bottom left) when you click on the icon in the system tray/menu bar?

This will help me to assist further!