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Why can't I see any Smart Sync options in Finder?

Why can't I see any Smart Sync options in Finder?

viccilewis
New member | Level 2
Go to solution

I have just upgraded so i have smart sync. I have a MAC and a Dell. I have selected the "online only for new files" in preferences and i am trying to get both machines to put all existing folders online. 

 

I have managed to do this on the Dell by right clicking on the folder and selecting smart sync and then online. 

I am control clicking on the MAC on a folder and it doesnt give me the same drop down menu option - there is no option to select smart sync?

 

Any ideas?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution
Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
 
This will make sure that the context menu has been installed.
 
Let me know if that works!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

12 Replies 12

Jay
Dropbox Staff
Go to solution
Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
 
This will make sure that the context menu has been installed.
 
Let me know if that works!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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viccilewis
New member | Level 2
Go to solution

Fabulous I can now see the option. I assume it takes some time to do. The first folder has done- just waiting for the others. It doesnt matter that they are shared folders (ie someone shared with me does it?)

 

Thanks so much for your help

Jay
Dropbox Staff
Go to solution
It takes some time to mark the files and folders as online-only to download the placeholder files, and varies depending on the number of files in total, and no problems with sharing.
 
If you have any questions, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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viccilewis
New member | Level 2
Go to solution

Thanks again

Binko
Explorer | Level 4
Go to solution

Hello Jay! Same issue there...

I am an exissting Dropbox plus user.

I just updated to last version.

Quite dropbox, reboot...

But still don't get the option smartsync on the drop down menu.Screen Shot 2019-06-08 at 10.29.40.png

Rich
Super User II
Go to solution

@Binko wrote:

I am an exissting Dropbox plus user. ... But still don't get the option smartsync on the drop down menu.


The added features will be available to existing Plus accounts in the coming week. Dropbox slowly pushes such updates to ensure a successfull rollout.

Binko
Explorer | Level 4
Go to solution

Thanks Rich,

Can't wait...

You know if there's going to be some kind of notification or if I should go every now and then check if it suddenly appeared?

Or if each time I check, I have to quit the app, or make an update or re-install the whole thing?

Thanks again for your help

Daphne
Dropbox Staff
Go to solution
Hey there @Binko, are you still not able to see the smart sync option in your desktop app yet?
 
You will have received an email when your account was successfully upgraded to the new Dropbox Plus subscription. Then you can enable smart sync on your device by doing the following:
 
  1. Click the Dropbox icon in your menu bar.
  2. Click the gear icon in the top right of the window.
  3. Choose Preferences
  4. Go to the General tab and enable Smart Sync.
 
Hope this helps - Cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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kane656
New member | Level 2
Go to solution

Hi Daphne

I am having exactly the same problem. It was working up until a week or so ago. No contextual menus either like Binko, although there are checkbox/cloud icons in the Finder and apparently I have the most recent version of Dropbox. I am running Yosemite 10.10.5.

If I continue down this path eventually I will run out of hard drive space with all of these 'Local' versions on my computer, with no option to make 'Online Only'.

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