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"Follow" Folder Option Grayed Out

"Follow" Folder Option Grayed Out

Kris N.3
Explorer | Level 4

Someone has shared a folder with me, and I want to "follow" the folder so that I get emails when a file is added or changed.  When I over over the ellipses for the folder, the "follow" option is grayed out and not available.  How do I follow this folder that has been shared with me?

KrisN3_0-1627316290051.png

 

21 Replies 21

Walter
Dropbox Staff
Hi @Kris N.3, thanks for posting on our Community and sorry to hear you're having issues with this.

Could you try following these steps through another browser and let me know how it goes?

Thanks so much!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Kris N.3
Explorer | Level 4

Hi, Walter -

Just tried in Edge; same result (normally I work in Chrome) - the "follow" option is grayed out.

I have edit permissions for the folder.

Walter
Dropbox Staff
Could you post a screenshot of how it looks like on your end, Kris?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Kris N.3
Explorer | Level 4

KrisN3_0-1627337614628.png

 

Hunter
Dropbox Staff

Hey @Kris N.3, sorry for jumping in.

 

Could you let us know what plan you are subscribed to?

 

Nice job on masking your screenshot details btw!


Hunter
Community Moderator @ Dropbox
dropbox.com/support


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Kris N.3
Explorer | Level 4

Hey, Hunter - 

In Settings, on the Plan tab, it says "Dropbox Business Advanced   You're a member of the XXXX Dropbox account."

Hunter
Dropbox Staff

In that case, could you check with your Team Admin, if he has top level editing restricted?

 

Your Team Admin can check the settings from his Admin Console > Settings.

 

Let us know how it goes.


Hunter
Community Moderator @ Dropbox
dropbox.com/support


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Kris N.3
Explorer | Level 4

Check with Admin on what - what plan theirs says or whether they can follow the folder?  Or something else?

Walter
Dropbox Staff

I think @Hunter was referring to top level editing as found in the Admin Console's settings @Kris N.3 

Could you check with your team's admin if they see this option and if they do, ask whether it's on for everyone in the team or only the team admins?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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