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How do you view the access record of people who's icons are not showing up? I have 11 other people that have shared access to my folder, but I can't access their grey icon to see if they have viewed the file? Or does that mean none of those people have accessed the file yet?
Hi @omahawildcat, thanks for your message!
Are you viewing this as a shared folder on your account, or a shared link to a folder?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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A shared folder on my account.
Thanks for the info, you'll be able to see viewer info using these steps, depending on which plan you're currently on.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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How do I see the viewer info for these users in essentials?
Have you checked the activity for that file, @omahawildcat?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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