Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
When I wanted to permanently delete a file or folder (which I may have shared with others or not). I used to be able to delete it in Finder and then would get asked by Dropbox:
Delete "untitled folder" from everyone's account and all devices?
I then confirm with "Delete for everyone" and proceed to empty the trash on my Mac.
Now I log on to my Dropbox account, go to "Deleted files" and select the ones I want to permanently delete.
Then confirm this and they were gone, space would be freed up.
Well, gone are those glory days of simplicity, because:
NOW I get told by Dropbox: "File XYZ will be gone forever for everyone, including for anyone still using the folder. Permanently deleting this folder won’t free up space."
I confirm by selecting "Permanently delete"
NOW I get the message: "x items couldn’t be permanently deleted"
Dropbox tells me – uselessly: "What you can do":
"Ask the owner to help permanently delete this"
I AM the #!*¥ owner, aren't I? Plus, didn't clicking "Delete for everyone" on the desktop version make it clear that ALL those files have to go?
Shurely this is a recent bug. It wasn't such a hassle before to get rid of old files. Or am I missing something?
Hey Hannah, thanks for being in touch so swiftly. You were right. When I check on the dropbox website, it says that I: "Can edit" but another person is "Owner", even if it was me who created the files. It seems that the person I am sharing the folder in question with automatically becomes "Owner" for all the files and subfolders I create in said location. I was, however, just now able to permanently delete several files of which I am definitely NOT "Owner" – when I click on the "share" button "Owner" is the person I am sharing the folder with and that I "can edit". I am quite sure I used to be able to permanently delete files in shared folders, either via Finder (Mac OS) or on the dropbox website. So, this random behaviour must be relatively recent.
Hi @Andyjenk2 , are you uploading a file to a private folder, a shared folder, or are you on a Dropbox Business team?
Could you clarify what issue you're experiencing, currently?
I cannot delete certain file types even. I am using dropbox on ubuntu 20.04 -- on firefox. I am the singular user of this account. The files I am trying to delete are on a directory that is in the cloud only, I have other small directories on my computer that sync to dropbox. I transfer files from my local folder to this remote directory. I want to delete large files in my remote directory, however the large folders will simply refuse to delete when I tell them to. If I go in and start deleting the files in each folder SOME of them will delete, but others will not.
I cannot *believe* that *deleting* files is somehow a hard thing to do. Unless this is completely resolved as a chronic problem for me, I will be churning to a competitor.
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