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How to delete a backup?

How to delete a backup?

Cardinal1
Explorer | Level 4

Hi, I recently logged on and found that my Dropbox folder was full (2GB). On investigation this was because an old laptop was being backed up. I removed it using the desktop app preferences yesterday, but the files have still not been deleted. It does not appear in the list of linked devices on my account either. How on earth do I delete the files and make Dropbox usable again?

1 Accepted Solution

Accepted Solutions

Rich
Super User II

@Cardinal1 wrote:

I removed it using the desktop app preferences yesterday, but the files have still not been deleted.


Removing a device from your account doesn't delete files. You can manage your backups from the Backups page.

 

View solution in original post

5 Replies 5

Rich
Super User II

@Cardinal1 wrote:

I removed it using the desktop app preferences yesterday, but the files have still not been deleted.


Removing a device from your account doesn't delete files. You can manage your backups from the Backups page.

 

Cardinal1
Explorer | Level 4

Thank you so much for that - I've just gone and deleted everything. I really don't understand why that link isn't on (for example) https://help.dropbox.com/organize/how-to-manage-dropbox-backup though now that I know the link I can suddenly see it everywhere else!

dr_blork
New member | Level 2
Go to solution

Hey Rich! I'm trying to delete my backup as well. Followed the link & tried to delete the backup but getting an error that says "Couldn't delete 1 item". Any ideas?

Thanks!

Cardinal1
Explorer | Level 4
Go to solution

Not a clue, sorry! Maybe start a new thread?

 

Megan
Dropbox Staff
Go to solution

Hey there, @dr_blork, I'd be happy to help! 

 

Does it give you the option to disable your Backup, before deleting it first? 

 

If not, could you send me a screenshot of the error you get on your end, please? 

 

Keep me posted, and we'll take it from there!

 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    Cardinal1 Explorer | Level 4
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    dr_blork New member | Level 2
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    Rich Super User II
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