Import photos from Dropbox to Adobe Lightroom

[Zevs]

I have been able to import photos to Lightroom on My IPad from folders on Dropbox. When trying that today it seems not to work. I can find the photos without any problem and select them for import, but then nothing happens. Sometimes if I just select one single photo it will be imported correctly, but most often even that doesn't work. After waiting for awhile for something to happen I often get a message saying "couldn't communicate with a helper application". What is going here, does anyone know why this adding of photos does not work now ......? Grateful for any help!

[Walter]

Hi @Zevs; welcome to our Community!

Can you please reboot your device and let me know if you're still getting the same error?

In case you do, I'd appreciate a screenshot so I can have visual too.

Thanks a bunch! 

[Zevs]

Hi Walter!

Thanks for the reply! I have restarted my iPad and also both Dropbox and Lightroom without any change. 

I will add screenshots, the first shows Lightroom when I try to add some photos from a Dropbox folder  The second shows how I have selected 6 photos for import into Lightroom and th third shows that the upload failed and gives an erreor message. Sometimes I get another error message saying something like the one Imentioned in my original post.

it seems to me that Lightroom and Dropbox no longer can communicate as they should.

Thanks/Zevs

[Walter]

Thank you for your swift response @Zevs!

I'm wondering if you get the same error if you try with just one file. Can you try that for me and let me know the results?

While we're at it, can you please let me know if you've enabled Dropbox as a location within your Files.app? 

Let me know what you find! 

[Zevs]

Hi again Walter and thanks for the rapid reply.

If I do this with just one file, then sometimes it does work, but most times it will also fail.

Yes, Dropbox seems to be activated in the Files app. I can locate and open files located in Dropbox using that app.

Zevs

[Walter]

Thanks for the additional details @Zevs; much appreciated!

May I reach out via the email address that's linked to your Community's profile so we can have a further look into this with all of my tools at our disposal?

Alternatively, you can log a ticket with our support team and let me know the ticket's ID here so I can then locate it in our system and get on it. 

In either case, thanks a bunch! 

[Zevs]

Hi Walter, you can absolutely use my email address for that. Very grateful for any help fixing this issue.

All the best/ Zevs!

[Walter]

Thanks for the cooperation Zevs; I appreciate it.

I've just sent you a brief message so please take a look at your inbox when you get the chance and we'll take it from there.

Cheers!

[Zevs · Accepted solution]

I eventually solved this problem by first deleting and then reinstalling Adobe Lightroom on my iPad. Since my photos already in Lightroom are backed up on the Adobe’s Cloud service, there was no risk of loosing any photos by this procedure, everything was loaded back into Lightroom after reinstalling the app. Thanks also to the Dropbox team for trying their best to get my problem fixed.