cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We just wanted to say thank you! Check out our customer appreciation video here.

Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Connection with Epson Printer just randomly stopped

Connection with Epson Printer just randomly stopped

AST2
Helpful | Level 6
Go to solution

Hi All,

 

Just out of nowhere when we scan from our epson printers (we have two) it no longer writes to drop box. See error message email below;

AST2_0-1714688483142.png

 

 

I have already carried out the follow trouble shooting;

 

* Network and internet all working fine

* Have scanned direct to Drop box from my Phone. All fine. Proves nothing wrong with account.

* Have logged into Epson Connect Web page and "edited" cloud connections.

* Established a brand new "scan to cloud" destination on Epson Connect. That did not work.

 

So annoying that something is working fine and then it just drops out !!!!!

 

 

1 Accepted Solution

Accepted Solutions

piercosta
Explorer | Level 4
Go to solution

It seems that Epson fixed the issue on their end:

 

  • Scan to Cloud disaster recovery notice (Wednesday, May 8th, 2024 11:00 (UTC))
    Thank you for using our products regularly.
    We apologize for any inconvenience caused to our users.
    An issue occurred that made Dropbox unavailable during the following times.
    • From May 1st, 2024 04:00 to May 8th, 11:00 (UTC)
    The problem has now been resolved and you can use the service.

View solution in original post

81 Replies 81

Jay
Dropbox Staff
Go to solution

Hi @AST2, thanks for messaging the Community.

 

As this appears to be related to a third party app, we wouldn't be able to provide much assistance on this matter. 

 

Have you tried disconnecting the app from this page and reconnecting?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

RW71
New member | Level 2
Go to solution

I have been having the same issue and receiving this same message.  For me, this started this evening.  I have also tried everything similar to that mentioned by AST2.


Thank you for using Epson Connect Scan to Cloud.

Your scan data was received, but not transferred to Dropbox.

Product name: WF-4830
Display name: Dropbox
Destination: Dropbox : /EpsonScan
Received Date/Time: 05/02/2024 19:42:22 EDT

CAUSE:
An error occurred during communication between Epson Connect and Dropbox.

SOLUTION:
Try your scan again later. If it still fails, contact Dropbox support or Epson.

This e-mail was sent automatically. Do not reply to this e-mail.

AST2
Helpful | Level 6
Go to solution

Hi Jay,

 

Thanks for coming back to me. Unfortunately Epson gave the same answer as you. "It's not us."

It is not an app, it is a printer scanning to drop box and the connection is setup via an online website of theirs called Epson Connect. The website allowed me to make and authenticate a new connection to drop box. This tells me that Epson seems to have no problem "seeing" drop box but as per the error message it seems drop box is not letting the scanned document in. 

 

It really frustrates me when something works on multiple times a day for days and days on end then just stops !

 

Also frustrating when one party says it's not us it's them and vicer versa. 

 

I can also see someone else is having the same problem.

Walter
Dropbox Staff
Go to solution

Hey @AST2 & @RW71 - sorry to jump in here, but could you let us know if you've tried disconnecting the Epson's integration from your connected apps tab and re-connecting it anew if it's listed there? 

 

Also, have you tried rebooting your computer, printer and internet router since you first noticed this? 

 

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

AST2
Helpful | Level 6
Go to solution

Hi Walter,

 

Thanks for jumping in. Will give these a try Monday and revert.

Walter
Dropbox Staff
Go to solution

Sure thing @AST2 - feel free to take your time and have a lovely weekend in the meantime! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

keltmiz
Helpful | Level 5
Go to solution

Just started having the same issue 2 days ago. Tried resetting epson connect services: unregistered printer, made new dropbox account which it connected to and epson created a new directory within dropbox- so it is communicating to dropbox sort of. Issue seems to be the scanned file is not allowed to be saved to dropbox. I am thinking dropbox changed some security feature.

jkl9900
New member | Level 2
Go to solution

I have the same issue as well. 

nrennie
New member | Level 2
Go to solution

Same issue here. I have removed the Epson app from the Dropbox page and then restored it from Epson connect, I've edited the Epson Connect destination folder on Dropbox, in EpsonConnect I changed the name "Dropbox" as destination to "Dropbox 2024" and confirmed that this name showed up on my scanner (WF-3620): all of this appeared to work fine, but I still get the error message "Your scan data was received, but not transferred to Dropbox." I've restarted both printer/scanner and computer: no difference.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    dragonpain New member | Level 2
  • User avatar
    Wigonwheels Explorer | Level 4
  • User avatar
    probst3 Helpful | Level 5
  • User avatar
    BenDBX Community Manager
What do Dropbox user levels mean?