Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Barnsey's avatar
Barnsey
New member | Level 2
1 year ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Microsoft Office
Mobile
CPR31's avatar
CPR31
Explorer | Level 3
1 year ago
Uninstalled/reinstalled Excel. Same result.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi CPR31, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • CPR31's avatar
    CPR31
    Explorer | Level 3
    1 year ago
    I'm not sure what that means. If it means email me to investigate further, then yes.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey CPR31, I just sent you an email!

     

    I'll see you there!

  • Petrykora1's avatar
    Petrykora1
    New member | Level 2
    1 year ago
    I have similar problem.
    Scince the first use I can see excel files but I can't edit them. When I try to connect Dropbox with excel app I have this communicate "Access Blocked: The request that Dropbox is sending is against Google's policies"
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey there Petrykora1 - sorry to hear about this.

     

    Can you please let us know your device's exact OS version, and the version of the Dropbox mobile app you're using?

     

    If you could also send us a screenshot of the error you're getting, I'd appreciate it.

     

    Thanks!

About Integrations

Get help with third-party integrations from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!