I want to cancel my Dropbox Sign subscription and get a refund for my payment

[SamuelWakeman]

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 180 dollar charge in December. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox  and I have no idea who to contact to pursue this. Anyone got any advice for me?

[Hannah · Accepted solution]

Hey @SamuelWakeman, thanks for taking the time to write on our Community.

Can we actually send you an email, so we can look into your request internally?

Let me know.

[SamuelWakeman]

please do my email is [removed per the Community's Guidelines] 

[Walter]

Thanks for the cooperation and sorry to jump in here @SamuelWakeman 

I just followed up via email, so please have a look at your inbox and we'll take it from there. 

[markjs]

I have a similar situation.  I have not used my Dropbox account in almost a year.  I actually forgot I had it.  Obviously - not something I need.  Anyway - I just got a bill for $102 renewal.  I received no notification that it was about to renew.  I need to obtain a refund for this and cancel or "downgrade" to free account.  Can someone help me on how to pursue this.  Unfortunately - it is not clear on the website how this can be done.  HELP!  

[Hannah]

Hey @markjs, sorry to see you're having trouble cancelling your subscription.

Can I send you an email, so we can look into it together?

[markjs]

Yes please contact me via email

[Megan]

Hi @markjs, I just sent you an email! 

I'll see you there. Cheers!

[joshy1]

I have the same issue. I have a plus subscription for $119.98 per year which just renewed on February 15, 2023, i just downgraded my subscription to Basic since I don't need Plus and it shows that my subsciption will be downgraded in February 15, 2024, I want the downgrade now and to get a refund for the unused balance. Please help.

[Megan]

Hi @joshy1, how are you today?

I just sent you an email, in order for us to have a closer look into this. 

Cheers!