Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Just reached out via https://www.dropbox.com/support
Hi @xrous1, happy Tuesday!
You mentioned, you've contacted our support team about this, right? Would you be able to send me the ticket number reference, so I can locate it on our system?
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I need you to deactivate my authentication because my cell phone was stolen and I don't have the authentication anymore because the carrier's chip went with the cell phone, can you deactivate it? I can prove that the account is mine
Hi @Souza, I'd be happy to help!
Would you mind clarifying for me if you're referring to your Google Authentication, or 2FA?
Do you also have access to the email address linked to your Dropbox account?
Let me know more, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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i have the same problem too guys
how can i open my dropbox account,
Hey @EssoPaC!
Do you perhaps have the emergency backup codes that you should have received upon enabling 2FA on your Dropbox account?
Were you also using Google Authenticator before and you no longer have access to your mobile device?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!