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Not able to upgrade to Dropbox Plus - Family

Not able to upgrade to Dropbox Plus - Family

sahilgoyal
Explorer | Level 3
Go to solution

Hi,
I am trying to change my plan from "Dropbox Plus - Individual" to "Dropbox Plus - Family".
When I click on 'Buy Now', it shows an error in red saying "You're already on Dropbox Plus"
It only allows me to upgrade to "Dropbox - Professional"
No one from Sales was able to help and my emails have gone unanswered.
Can someone please help
Thank you
Regards
Sahil Goyal

1 Accepted Solution

Accepted Solutions

Daphne
Dropbox Staff
Go to solution
Thanks for that @sahilgoyal!

It looks like you're account is currently part of a free team structure, which is probably why you're not seeing the option to change to Family.

Can you try leaving or disbanding the free team structure (more info on this here), and then try change plan once more?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

15 Replies 15

Mark
Super User II
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How are you currently paying for Dropbox @sahilgoyal ? You can only upgrade if you are paying Dropbox direct and not using a third party such as the Apple or Google Play stores. 


 


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sahilgoyal
Explorer | Level 3
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Hi Mark

Thank you for your reply

I am paying Dropbox directly via Credit Card

Daphne
Dropbox Staff
Go to solution
Hi there @sahilgoyal, can you let me know if you're following these steps to upgrade to the Family plan?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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sahilgoyal
Explorer | Level 3
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Hi Daphne, (@Daphne)

 

Thank you for your reply,

 

1) When I try the steps you mentioned, I do not get an option to choose 'Dropbox - Plus Family'

2) Instead I click on 'Compare Plans' in top right corner and then choose "Family Plan" and then I get the error 'You're already on Dropbox Plus'

 

I have attached a video for the same AT THIS LINK

 

Thank you

Regards

Sahil Goyal

Daphne
Dropbox Staff
Go to solution
Thanks for that @sahilgoyal!

It looks like you're account is currently part of a free team structure, which is probably why you're not seeing the option to change to Family.

Can you try leaving or disbanding the free team structure (more info on this here), and then try change plan once more?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

sahilgoyal
Explorer | Level 3
Go to solution

Hi @Daphne ,

 

That worked!

 

Thank you so much, really appreciate it

 

Thank you

Regards

Sahil Goyal

Daphne
Dropbox Staff
Go to solution
Glad to hear that @sahilgoyal!

If you need anything else, feel free to give me a shout here. 😀

Hope you have a great rest of your week Sahil!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Bldruyck
Explorer | Level 4
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Hello, 

I have a free dropbox account and I have been trying to upgrade to Plus- for individuals for 3 days now. 

When I fill out my details and click on purchase, nothing happens. I don't even get a notification/ error. 

It just seems like the website is not working. 

 

I tried this with several credit cards and in several web browsers (Edge & Chrome). 

 

I am pretty desperate right now. 

How can I solve this? 

 

Thank you, 

 

Bettina 

Megan
Dropbox Staff
Go to solution
Hey @Bldruyck, welcome to our Community! 

Just out of curiosity, do you use this page when trying to upgrade? 

Let me know, and we'll take it from there!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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