Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.
This has to be the most laughable bug I have ever seen...
Hey @nicoloceneda, thanks for bringing this to our attention.
I'm assuming you're having this issue on the Dropbox website, right?
Have you tried using a different browser or an incognito/private browsing window, to see if that helps?
Let me know how it goes.
Mac user based the uk.
I am a Dropbox basic user trying to subscribe to DropBox Plus (2 TO) but Dropbox doesn't accept my paiement.
I have entered my visa détails, clicked on subscribe, and I am stuck at the identity check which is on repeat. I pass the test, sélect the right box which Dropbox confirme only to ask me a fer second later to pass another one and so on.
All idea about what could be the issue very welcome.
Hi @Otto2, thanks for messaging the Community!
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Thank you very much for replying.
I have tried and failed with:
- private browsing on Safari on my Mac
- normal browsing in Chrome on a different Mac (that doesn't belong to me)
- private browsing on Chrome on a different Mac (that doesn't belong to me)
I suppose if the 2nd and 3rd test didn't work it is pointless to try after clearing my cache/resetting my browser (which I would like to avoid doing if possible).
And extra ideas very welcome.
Do you have any proxy, VPN, or even ISP/router issues could be restricting traffic to the following Dropbox domains?
Thank you for keeping trying to solde this!
I don't think so as I am using Dropbox everyday including the online version without and problem.
Hi @Otto2, hope it’s OK if I jump in here.
Did you, by any chance, try a different payment method, in order to upgrade your Dropbox account? If you’ve got another card, or even PayPal, please give that a go and let me know what happens.
If that’s not possible though, I can open a ticket for you and investigate this further.
Keep me updated!
You’re all set! I’ve just created a new ticket for you, so please get back to me, when you’ve got some free time.
For more info on available support options, see this article.
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