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Purchase page keeps refreshing

Purchase page keeps refreshing

nicoloceneda
Explorer | Level 3

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.

 

This has to be the most laughable bug I have ever seen... 

24 Replies 24

Re: Purchase page keeps refreshing

Hannah
Dropbox Staff

Hey @nicoloceneda, thanks for bringing this to our attention.

 

I'm assuming you're having this issue on the Dropbox website, right?

 

Have you tried using a different browser or an incognito/private browsing window, to see if that helps?

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Impossible to subscribe - Identity check on repeat

Otto2
Explorer | Level 3

Hello,

Mac user based the uk. 

I am a Dropbox basic user trying to subscribe to DropBox Plus (2 TO) but Dropbox doesn't accept my paiement.

I have entered my visa détails, clicked on subscribe, and I am stuck at the identity check which is on repeat. I pass the test, sélect the right box which Dropbox confirme only to ask me a fer second later to pass another one and so on.

All idea about what could be the issue very welcome.

T.

Re: Impossible to subscribe - Identity check on repeat

Jay
Dropbox Staff

Hi @Otto2, thanks for messaging the Community!

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.


Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Impossible to subscribe - Identity check on repeat

Otto2
Explorer | Level 3

Hi @Jay 

 

Thank you very much for replying.

 

I have tried and failed with:

- private browsing on Safari on my Mac

- normal browsing in Chrome on a different Mac (that doesn't belong to me)

- private browsing on Chrome on a different Mac (that doesn't belong to me)

I suppose if the 2nd and 3rd test didn't work it is pointless to try after clearing my cache/resetting my browser (which I would like to avoid doing if possible).

 

And extra ideas very welcome.

 

T.

 

Re: Impossible to subscribe - Identity check on repeat

Jay
Dropbox Staff

Do you have any proxy, VPN, or even ISP/router issues could be restricting traffic to the following Dropbox domains?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Impossible to subscribe - Identity check on repeat

Otto2
Explorer | Level 3

Thank you for keeping trying to solde this!

I don't think so as I am using Dropbox everyday including the online version without and problem.

T.

Re: Impossible to subscribe - Identity check on repeat

Nancy
Dropbox Staff

Hi @Otto2, hope it’s OK if I jump in here. 

 

Did you, by any chance, try a different payment method, in order to upgrade your Dropbox account? If you’ve got another card, or even PayPal, please give that a go and let me know what happens.

 

If that’s not possible though, I can open a ticket for you and investigate this further. 

 

Keep me updated!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Re: Impossible to subscribe - Identity check on repeat

Otto2
Explorer | Level 3
Hi Nancy, you are most welcome on this thread! I don’t have another card. I have placed orders and made payments with it in the last few days without any problem so I have no reason to believe the problem comes from it. Yes please open a ticket! Many thanks

Re: Impossible to subscribe - Identity check on repeat

Nancy
Dropbox Staff

You’re all set! I’ve just created a new ticket for you, so please get back to me, when you’ve got some free time. 

 

Thanks.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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