Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi. It seems I have two drop box accounts with a work email and a personal email.
I accidentally purchased an upgrade on the wrong one. Work email.
I really want my upgraded account to be Linked to my personal email. I also don’t want to use share between the accounts as a solution as I want to disable the work one.
The help pages don’t really have anything on this issue. I assume I need to contact support to transfer a subscription to a different account? Thank you if anyone has ideas or experience.
Hi @Gidgette, let's jump right into this!
Yeah, I'd also suggest that you contact our Support team about this, since they have more visibility and better tools in order to help you with that.
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Fantastic news @SWANNY1, and glad to hear that!
If you need anything else, we'll be one post away. Have a lovely weekend ahead,enjoy!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I have the same issue, our organisation pays for an enhanced plan. However I appear to be accessing a basic plan and have no idea of how to access the enhanced account. Is there a contact telephone number for New Zealand that I can use to try to rectify this please.
Hey @David Mitchell58 - sorry to hear you're having issues with this.
From the sounds of it, you must be looking at an account that's on the Basic plan. Has you organization shared the credentials for the upgraded account with you or if it's about a team account, have they invited you to the team?
Let us know more and we'll take it from there, David.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!