Refund allowed when invoicing on an annual basis?

[Margot_NL]

I hope anyone can help me out with this question. Dropbox offers us to switch to an annual invoicing plan (Dropbox Business Standard). I cannot find what will happen if we accept this offer now with 22 users. Should we want to bring the number of users down from the current 22 to for instance 18 in a few months, will Dropbox then refund the surplus of subscription fee billed for these 4 users??

Thank you for your help with answering my question.

Kind regards, Margot

[Megan · Accepted solution]

Hi @Margot_NL, welcome to our Community! 

Dropbox in general, has a no refund policy, with very few exceptions, depending on the unique circumstances of each case, of course.

I would personally either suggest that you reduce your licenses now -if you have to-, so that you can always increase the number in the future. 

Or, provided that you proceed with 22 licenses, and that you remove 4 members, you can always keep the licenses for future members, in order to invite them to join your Team. 

You can always discuss these possibilities directly with our Support team. 

If you need anything else, let me know!