Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I hope anyone can help me out with this question. Dropbox offers us to switch to an annual invoicing plan (Dropbox Business Standard). I cannot find what will happen if we accept this offer now with 22 users. Should we want to bring the number of users down from the current 22 to for instance 18 in a few months, will Dropbox then refund the surplus of subscription fee billed for these 4 users??
Thank you for your help with answering my question.
Kind regards, Margot
Hi @Margot_NL, welcome to our Community!
Dropbox in general, has a no refund policy, with very few exceptions, depending on the unique circumstances of each case, of course.
I would personally either suggest that you reduce your licenses now -if you have to-, so that you can always increase the number in the future.
Or, provided that you proceed with 22 licenses, and that you remove 4 members, you can always keep the licenses for future members, in order to invite them to join your Team.
You can always discuss these possibilities directly with our Support team.
If you need anything else, let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi @Margot_NL, welcome to our Community!
Dropbox in general, has a no refund policy, with very few exceptions, depending on the unique circumstances of each case, of course.
I would personally either suggest that you reduce your licenses now -if you have to-, so that you can always increase the number in the future.
Or, provided that you proceed with 22 licenses, and that you remove 4 members, you can always keep the licenses for future members, in order to invite them to join your Team.
You can always discuss these possibilities directly with our Support team.
If you need anything else, let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I retired two months ago, and forgot to cancel my subscription the month before I retired. I want a refund for the next nine months, not a lower priced plan that I don't need. Will this company give me a partial refund or are they unwilling to help seniors on a fixed income?
Hi @ken1501, hope you’re doing well.
Just like Megan mentioned above, Dropbox has a general no-refund policy.
However, since this is a billing matter and we can’t see account info on a public forum, I can open a ticket for you, and further help.
Otherwise, if you’ve already tried to reach our support team, please send me your ticket number, and I’ll leave an internal note for them.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
My ticket is # 2318415. Hopefully someone can authorize the small refund since I can't utilize your service now that I am retired
Ooops, it looks like sometime last night Colton authorized a full refund. Thanks for the help!! Sorry for the earlier email
No worries, @ken1501!
I'm glad everything is settled! If you need anything else, don't hesitate to let us know! 💞
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!