Trying to contact support, but can't send the form

[Eckerr]

I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: Safari & Firefox, but neither work.

[Megan]

Hi @Eckerr, I'm sorry to hear about that, let's see how I can help!

Would you like to share some additional info in regards to your case? 

As for the Support form, have you also tried from an incognito tab on your current browser, while you're signed out of your Dropbox account? 

Let me know more, and we'll take it from there. 

[Eckerr]

Hi @Megan 

Thank you for your answer. Which additional info would you need?

Yes, I’ve tried multiple browsers and incognito mode. 

[Megan]

Hi @Eckerr, thanks for your fast reply. 

You mentioned you wanted to contact Support, however we don't have enough info in regards to your case. Can you let me know more? 

[Eckerr]

@Megan What would you like to know?

I would like to request a restitution of my subscription (as I am a resident of the EU and it's within 14 days after the purchase). I'm trying to use the contact support form to do this, but the button to submit/send the form is not working...

[Megan · Accepted solution]

Hi @Eckerr, I just sent you an email, in order for us to have a closer look into this. 

Reply back to me, and we'll take it from there. Cheers! 

[Ahussain89]

I am having the exact same issue - again with a regund request for a pro service i will never use.

I have tried three computer and four different browsers with no luck.

Can you please help?

[Nancy]

Hi @Ahussain89! 

Did you receive any errors while submitting your ticket? If not, can you please check again your email address, including your spam folder, and let me know if you can see any ticket number perhaps?

[portesi]

I am having the same issue! Filled out form and when clicking submit nothing happens. 

[Hannah]

Sorry to hear about this, @portesi.

Did you try this from a different browser or a private browsing window, to see if that helps?