cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't access Main Admin for Dropbox as email no longer exists.

Can't access Main Admin for Dropbox as email no longer exists.

Joe 2
New member | Level 2

Hi -Our main admin left the company.  We had access to her dropbox but the freelance IT guy came in, changed our emails from Fasthosts to another provider and cancelled the Fasthost plans, so that email no longer exists and cant be reinstalled.

 

We now have no access to the admin of this Dropbox account and the IT guy has full access as it looks like he's stored the passwords for when he was accessing stuff through Teamviewer - but we need that to stop immediately as other things have gone on

 

We can access the other account linked but they don't have admin permissions, and so our IT guy has full control of this account and not us?!

 

What can we do??

 

Thanks

15 Replies 15

Megan
Dropbox Staff

Hey @Joe 2, sorry to hear you're having issues with this.

 

I'm afraid that we won't be able to help much with this if you don't have access to the email address that was associated with the team admin's account.

 

Keep in mind, that if you use the old email address (even if the actual email doesn't exist) and the password, you should be able to access the account, unless Dropbox asks for a 6-digit security code, which in this case would go to the old email address. 

 

Can't your IT share this info with you, in order to access the account? Does your team happen to have any other admins by the way?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Joe 2
New member | Level 2

Hi 

unfortunately it is our IT guy who is the security breech - he has dropbox open under the main admin's email but it appears he has changed the password - I have tried to log in under the original email and password but it's being rejected.  Unfortunately he knew we weren't very tech savvy and has used that to his advantage!

 

We don't have any other admins. 

I've been in touch with our old email provider but they can't/wont do anything now the plan has been cancelled

 

Surely there has got be a way to sort this out??

Megan
Dropbox Staff

Hi @Joe 2, it sounds like a complicated situation, and the fact that your IT had access to all the info, in order to access the account and change the password doesn't help. 

 

I can't promise anything, but it's worth that we have a closer look into this. Can I send you an email? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Joe 2
New member | Level 2

absolutely thank you.

I've been messaging some one at drop box on messenger and we've got a bit more info but i'll put that in the email

Nancy
Dropbox Staff

Hey @Joe 2! Sorry for jumping in. 

 

I just logged a ticket for you. Please reply back to me, when you get the chance, and we’ll look into this further.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Vicky8
Explorer | Level 3

Hi All,

 

This post was very helpful, I have a similar situation. Can Megan please send me an email?

 

Thank you 

Nancy
Dropbox Staff

Hey @Vicky8! I hope you’re doing well. 

 

Have you double checked if your Business team has a second team admin? You can also take a look here for the steps to follow.

 

If not, is there any chance that someone on the team has direct access to the current team admin’s email address?

 

Let me know, and we’ll take it from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Vicky8
Explorer | Level 3

Thank you so much Nancy, 

 

I appreciate your prompt response, I will respond to your question soon.

 

Can you please let me know, how can be determined if admin has viewed, or opened files, documents  on a member account, or made any changes, deleted files?

 

I read your instructions and it looks like the admin has access to all documents of the members.

 

Can you please clarify 

Thank you Nancy 

Megan
Dropbox Staff

Hi @Vicky8, are you talking about Team files, or personal files in the member's space?

 

You also mentioned that you're going through a similar situation as the OP here. Can you share a bit more info in regards to that? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    Vicky8 Explorer | Level 3
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?