Security and Permissions
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I have another account and I was forget password, so I was reset password with the link and change the password, when I was change the password it's ask me 8-digit emergency code unfortunately I forget the code. Is there any possibility to regenerate the code or bypass the code with register 2fa number
Simply put, no, sorry.
Without the backup code, a device that is set up to receive the codes or a device already logged in there is no way at all of getting in
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Hi @ahmed Asghar, how are you today?
Just to make sure I understand what you said, and that I didn't get it wrong: is your registered phone-number, the one that's linked to your Dropbox account, in order to receive the 2FA code?
Do you have any browsers that are still signed in to your Dropbox account, in order to temporarily disable the feature?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @ahmed Asghar, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Mohamad Sikandar Husin, welcome to our Community!
In regards to the 2FA, since you're not receiving the SMS from Dropbox, are you sure you have the correct number listed in your Dropbox settings? Have you contacted your phone carrier to see if the messages are being blocked for some reason?
Do you have any linked devices that you can use, in order to access the account that way?
Keep me updated with any progress!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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