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Unable to login S Mode

Unable to login S Mode

recrucial
Helpful | Level 6

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking verify it goes blank then reopens reCAPTCHA as though clicking login again so unable to get past this step, any help would be hugely appreciated!

44 Replies 44

Walter
Dropbox Staff

Hey @recrucial, sorry to hear you're having issues with this.

 

Can you please send us a screenshot of where you get stuck so that we can have visual too?

 

Did you try rebooting your computer or relaunching the app since you first noticed this happen?

 

Any additional information will be much appreciated!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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recrucial
Helpful | Level 6

Hi Walter,
I have tried rebooting the computer, the app, unistalling and reinstalling etc. Please see attached!
It opens the box to do the CAPTCHA verfication but then as you click to it goes back to blank and then reloads again as in image 1.
Thanks.112233

Walter
Dropbox Staff

Thanks for the screenshots @recrucial - much appreciated!

 

If you happen to have a firewall or antivirus running, could you pause them temporarily and try again?

 

Also, if you happen to be on the Basic plan, make sure that there are no more than 3 devices connected to your account as you might be hitting the device limit

 

In any case, please let me know of any updates!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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recrucial
Helpful | Level 6

Hi Walter,

No luck! Checked and tried both suggestions as well as ensuring I have most up to date settings/browsers etc and even resetting the IP address.

So frustrating!

recrucial
Helpful | Level 6

When logging on a new laptop my account auto-redeemed HP Promo, now when trying to login to another new HP laptop it will not allow sign in as the Dropbox for S mode is showing as Dropbox + HP, is there a way to either remove the promo from my current account so I am able to login or a way to stop the Dropbox recognising its another new HP device?

I have been unable to login for days and access my work documents so becoming increasingly frustrated!

Jammas
Explorer | Level 3

Have you solved this issue.  I am about done with Dropbox... I also have work info that I have to access.     

simonvestin
New member | Level 2

Same problem for me!

recrucial
Helpful | Level 6

Nope! Still here without access to my stuff 😥

ProfJeff
New member | Level 2

I  have the same problem. It worked fine until I upgraded to Windows 11. I have uninstalled the app, reinstalled the app, and I get the endless Captcha loop as well. It works on my phone so I know my account is ok. I think something has not been updated in the app to work with the latest update from the MS group. 

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