Security and Permissions
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I received an email in my language, which can be translated to:
LISTEN: We recommend you finish your Dropbox-installation ASAP.
I haven’t started installing it anywhere new, so why did I get this email?
@Bembe wrote:
LISTEN: We recommend you finish your Dropbox-installation ASAP.
Are you sure it's a legitimate email, and really from Dropbox? Has anyone referred you to Dropbox lately?
You could try forwarding it to abuse@dropbox.com so they can look at it
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Hi @Englishteacher, let's have a look!
Is it possible that the address you received this email to, is linked to another Dropbox account of yours?
Would you be able to send me a screenshot of the email in question? Just make sure no personal info is shown there. Also, is the domain this message came from, an official Dropbox domain?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I already have an account but I received this kind of email message more than once. However, for me, this started after I started to log in online and stopped when online I got the same kind of confusing message as I was logging in, as if I never had an account before. I stopped in case something needs to be fixed somehow. I don’t know what to do about this.
Hi @InsallMattAtMST!
Do you mind uploading a screenshot of the email you received? Also, please make sure that the sender is showing (you can hide any other personal info that may be included).
Thanks.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hey @InsallMattAtMST, thanks for the screenshot here.
Would you mind sending another one that'll be showing the email address of the sender?
Is the email coming from one of these official Dropbox domains?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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