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Dropbox app on MacBook won't let me sign in

Dropbox app on MacBook won't let me sign in

Jon C.17
Explorer | Level 4

I'm on MacOS High Sierra.  I reinstalled dropbox and now I can't sign in to the app to sync files.  I get the message "invalid email or password."  But I have no problem signing in with the same email and password on a browser.  

 

Any help?

3 Replies 3

Mark
Super User II

Are you using the most recent version from www.dropbox.com/downloading ?


 


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Jon C.17
Explorer | Level 4

Ok, i finally got in, but on my MacBook pro (MacOS 10.13.6) i don't get the right-click dropbox menus I'm used to that could make dropbox files local or remote.

Walter
Dropbox Staff

Hey @Jon C.17, sorry to hear about this.

 

Could you send us a screenshot of the options you get when you right click on the files inside your Dropbox folder?


Also, what's the app's version and status as shown in your menu bar? Is it up to date or still syncing? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    Jon C.17 Explorer | Level 4
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    Mark Super User II
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