Error 500 when verifying a change of email address

[RotGBI]

Hi, we are attempting to change our "work email" in our settings, when we get the verification email through, we click the link to verify and get an Error 500.

[Megan]

Hi @RotGBI, thanks for posting here today! 

That's rather odd. Can you try to request a new verification code, using a different browser entirely? 

Let me know if anything changes!

[RotGBI]

Hi - yes I have requesting new verification codes, and tried in both Google Chrome and Safari browsers, including incognito/private modes and get the same message each time.

[Megan]

Hi @RotGBI, could I then send you an email, in order for us to have a closer look into this? 

[RotGBI]

Hi, yes please. I ask that you get in contact via [email removed as per Community Guidelines] 

[Megan]

Hi @RotGBI, I just sent you an email! 

Keep in mind that the only email address we can use in order to reach you, is the email address that your Community profile is linked to. It wouldn't be the one you provided on your end.

Feel free to respond back to me, and we'll take it from there!

[RotGBI]

Hi Megan, to be honest that is part of the problem. We no longer have access to the email our Dropbox account is set up for, hence why we're looking to change it, but we receive the Error 500 message when we go through the process of verifying the updated email. 

[Megan]

Hi @RotGBI, could you then try to open a ticket on your end using this page? 

You can use the email address you're trying to verify, and send me the ticket number reference. Thanks!