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I cannot get both my personal and Business accounts to show up in Windows file explorer

I cannot get both my personal and Business accounts to show up in Windows file explorer

Clinton2
New member | Level 2

Have just purchased two new machines and am being driven nutts by Dropbox.  I have a business and a personal account.  On my prior machines both appeared in File Explorer.  With them linked or unlinked, I can only get one to appear.  HAve Dropbox seriously removed this feature? If not, how can I get both to appear?

7 Replies 7

Clinton2
New member | Level 2

I have the same problem on a WIndows machine where we dont have the MAc APP

Hannah
Dropbox Staff

Sorry to hear about this, @Clinton2.

 

If you go to the "account" tab of your Dropbox preferences, are you able to link your second account there?

 

If not, can you confirm that they're paired in your account settings on dropbox.com?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Clinton3
Explorer | Level 3
Yes, they are linked and i’ve tried with Linked and not Linked. I dont seem to see Preferences, only Settings. I may be looking in the wrong place?

Hannah
Dropbox Staff

Hmm, are you looking at the desktop app preferences?

 

You can find them, by clicking on the Dropbox icon in your system tray, then on your initials/profile pic and then on "preferences".


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Clinton3
Explorer | Level 3

Clicking the Dropbox icon in the system tray does nothing and I understand that the windows app was withdrawn.  however, I did download what claimed t be the app and it installed but the only thing I can do is go to file explorer and open dropbox from there.  From there, I can confirm that the Personal and Business accounts ARE linked and I have tried unblinking and linking.  But, when signed into either, I an go to settings and see preferences ... but nothing that adds the second account to file explorer.

Clinton3
Explorer | Level 3

I have installed Dropbox and checked that it is running.  It does not show in the system tray.  Also, when I go to Dropbox.com, and click on the id circle, I do not see PREFERENCES but I see Preferences if I click on SETTINGS first.  Just above Preferences, it shows that my two accounts re linked.  Please also note that I have two Dropbox entries in File Explorer on my other machine ... that makes this even more odd.

Walter
Dropbox Staff

Hey @Clinton3 - sorry to jump in here, but could you ensure that you're logged into the same account on both of your new computers and clarify if you see the option to link another account in the app's preferences?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    Clinton3 Explorer | Level 3
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    Hannah Dropbox Staff
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