Since the update to v154.4.5363, offline files are not storing locally when requested

[CcummingsDT]

Hello, like many people, I got the update that added the individual user folders and changed all the file paths in Dropbox as a result. It looks like shortcut aliases where made to help all the apps that had obsolete paths in Recent Files and stuff, but it has seriously messed Windows File Explorer up in terms of staying fresh.

More importantly, when I select "Make Available Offline" (what used to be "Store Locally") the Dropbox app is usually but not always ignoring my request. In previous versions, the download happened immediately. Now, most of the time (but not always!) I have to kill all Dropbox tasks and services and restart. Then it syncs.

The Taskbar Icon says DropBox is up-to-date before the restart.

[Walter]

Hey @CcummingsDT, sorry to hear you're having issues with this.

Could you please clarify your device's exact OS and the size of the files you're noticing this on?

Any additional information or even screenshots would be most welcome!

[CcummingsDT]

Hello, Walter! Thanks for reaching out so quickly. Since I really needed the files to get local, I restarted Dropbox and during init, it saw the flags to bring those files local and did it just fine.

Sorry I contaminated the test environment!

As for the PC Windows info, it is attached.

I will need to do more work (create some new files and then try to bring them offline (local) tonight. Sorry for the delay.

[Walter]

No worries @CcummingsDT - feel free to take your time!

Whenever you're ready, reply back here to continue troubleshooting, if needed. 

[CcummingsDT]

Here is an example of a file the context menu thinks is already local but the icon for the file says it is only online.

And the system tray icon for Dropbox shows idle (nothing happening)

This is on my office PC, not the laptop, so if you need the Windows info, just let me know.

[Megan]

Hi @CcummingsDT, thanks for the updates! 

It's important to note that the grey X you see there isn't a Dropbox icon. Do you have any other, third-party apps syncing your content? 

If you hover your mouse over the little Dropbox icon, what is the status you see there? 

[CcummingsDT]

Up to Date.

Good to know that is not Dropbox, but I must say that confuses me greatly. As soon as Smartsync does get it to store locally, that white X goes away. Unlike before the update, the green checkbox for "Stored Locally" (now "Available Offline") seems to have gone away altogether.

[CcummingsDT]

Oh, and the mouseover text on the system Tray icon says "up to date"

[Jay · Accepted solution]

Hi @CcummingsDT, do you have any other cloud services running on your machine, such as OneDrive? 

If so, could you temporarily quit them to see if the Dropbox sync icons appear on the files?

[CcummingsDT]

You nailed it on the head, Jay!

I see the X is actually Windows trying to get in on Dropbox's business. I completely uninstalled One Drive and Dropbox is back to its old self, syncing immediately and updating all of its various icons. So not only the visible stuff, the underlying customized rsync engine, too!

Goodbye to One Drive on all my PCs. I feel this is resolved.