cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Our new Dropbox updates make your online life easier. See how you can store online-only files, edit photos in Dropbox and annotate PDFs with these updates.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Since the update to v154.4.5363, offline files are not storing locally when requested

Since the update to v154.4.5363, offline files are not storing locally when requested

CcummingsDT
Explorer | Level 3

Hello, like many people, I got the update that added the individual user folders and changed all the file paths in Dropbox as a result. It looks like shortcut aliases where made to help all the apps that had obsolete paths in Recent Files and stuff, but it has seriously messed Windows File Explorer up in terms of staying fresh.

More importantly, when I select "Make Available Offline" (what used to be "Store Locally") the Dropbox app is usually but not always ignoring my request. In previous versions, the download happened immediately. Now, most of the time (but not always!) I have to kill all Dropbox tasks and services and restart. Then it syncs.

 

The Taskbar Icon says DropBox is up-to-date before the restart.

 

 

1 Accepted Solution

Accepted Solutions

Re: Since the update to v154.4.5363, offline files are not storing locally when requested

Jay
Dropboxer

Hi @CcummingsDT, do you have any other cloud services running on your machine, such as OneDrive? 

 

If so, could you temporarily quit them to see if the Dropbox sync icons appear on the files?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

View solution in original post

10 Replies 10

Re: Since the update to v154.4.5363, offline files are not storing locally when requested

Walter
Dropboxer

Hey @CcummingsDT, sorry to hear you're having issues with this.

 

Could you please clarify your device's exact OS and the size of the files you're noticing this on?

 

Any additional information or even screenshots would be most welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Since the update to v154.4.5363, offline files are not storing locally when requested

CcummingsDT
Explorer | Level 3

Hello, Walter! Thanks for reaching out so quickly. Since I really needed the files to get local, I restarted Dropbox and during init, it saw the flags to bring those files local and did it just fine.

 

Sorry I contaminated the test environment!

 

As for the PC Windows info, it is attached.

Laptop_Windows.PNG

I will need to do more work (create some new files and then try to bring them offline (local) tonight. Sorry for the delay.

 

 

 

Re: Since the update to v154.4.5363, offline files are not storing locally when requested

Walter
Dropboxer

No worries @CcummingsDT - feel free to take your time!

 

Whenever you're ready, reply back here to continue troubleshooting, if needed. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Since the update to v154.4.5363, offline files are not storing locally when requested

CcummingsDT
Explorer | Level 3

Here is an example of a file the context menu thinks is already local but the icon for the file says it is only online.Dropbox Not updating.png

 

And the system tray icon for Dropbox shows idle (nothing happening)

Dropbox_Idle.PNG

 

This is on my office PC, not the laptop, so if you need the Windows info, just let me know.

Re: Since the update to v154.4.5363, offline files are not storing locally when requested

Megan
Dropboxer

Hi @CcummingsDT, thanks for the updates! 

 

It's important to note that the grey X you see there isn't a Dropbox icon. Do you have any other, third-party apps syncing your content? 

 

If you hover your mouse over the little Dropbox icon, what is the status you see there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Since the update to v154.4.5363, offline files are not storing locally when requested

CcummingsDT
Explorer | Level 3

Up to Date.

 

Good to know that is not Dropbox, but I must say that confuses me greatly. As soon as Smartsync does get it to store locally, that white X goes away. Unlike before the update, the green checkbox for "Stored Locally" (now "Available Offline") seems to have gone away altogether.

Re: Since the update to v154.4.5363, offline files are not storing locally when requested

CcummingsDT
Explorer | Level 3

Oh, and the mouseover text on the system Tray icon says "up to date"

Re: Since the update to v154.4.5363, offline files are not storing locally when requested

Jay
Dropboxer

Hi @CcummingsDT, do you have any other cloud services running on your machine, such as OneDrive? 

 

If so, could you temporarily quit them to see if the Dropbox sync icons appear on the files?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Since the update to v154.4.5363, offline files are not storing locally when requested

CcummingsDT
Explorer | Level 3

You nailed it on the head, Jay!

 

I see the X is actually Windows trying to get in on Dropbox's business. I completely uninstalled One Drive and Dropbox is back to its old self, syncing immediately and updating all of its various icons. So not only the visible stuff, the underlying customized rsync engine, too!

 

Goodbye to One Drive on all my PCs. I feel this is resolved.  

Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    CcummingsDT Explorer | Level 3
What do Dropbox user levels mean?
Need more support?