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GratefulUser's avatar
GratefulUser
Explorer | Level 4
2 years ago

Red "notification" dot doesn't leave my desktop app on macOS

That darn red "notification" dot on the icon will NOT go away. I've read all my notifications, and it says (everywhere) that I have no unread notifications, and yet...that number "1" in a circle is S...
desktop
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GratefulUser's avatar
GratefulUser
Explorer | Level 4
2 years ago

No, sorry. I mean I got it syncing again. Red dot still there. Files are "up to date." Running 194.4.6267 -- also says "up to date."

 

Thanks.

  • GratefulUser's avatar
    GratefulUser
    Explorer | Level 4
    2 years ago

    I do not know how. I am not a techie. I'm willing to try, but can you reassure me?

     

    1) I have read on other threads that this "solution" must be done repeatedly -- like after every iOs update. If that's the case, I'm not going to bother trying to fix this.

    2) I do not know how to uninstall, reinstall, and sync. It's a miracle I got things to sync again the other day. Can you walk me through it?

     

    Thanks,

    Stacy

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi GratefulUser, if I'm being honest I haven't noticed this happening after single OS update. 

       

      It could be coincidental, and definitely shouldn't happen often. 

       

      I'd be more than happy to help you, all you'd need to do in order to uninstall the app would be for you to follow the steps in the Help Center article I provided above. 

       

      After the app is uninstalled, you click on the second link, download the installer, and install the app. 

       

      After that, you don't need to do anything to sync, the app should do so automatically. 

      • GratefulUser's avatar
        GratefulUser
        Explorer | Level 4
        2 years ago

        So sorry--I don't see the links on how to uninstall and re-install. Can you re-send them?

        Thanks.

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