cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community
English
Announcements
Whether you want to work on being more organized, your productivity or you want to use AI to make your life easier, we’ve got something for you right here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Installing dropbox on new device

Verification code not working

Jessica5555
Explorer | Level 4
‎07-12-2021 10:35 AM
Unable to login in new computer. Verification code is texted to phone but every time I type it in to the computer it says it is not valid, have tried changing password and tried sending multiple codes.
  • 0 Likes
  • 10 Replies
  • 3,579 Views
0 Likes
10 Replies 10

Hannah
Dropbox Staff
October

Hey @brianmoore53, thanks for bringing this to our attention.

 

This is in regards to the two-step verification code, right?

 

Have you tried resetting your password, to see if that helps?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

0 Likes
Need more support?