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Error space limit reached but there's still space available

Error space limit reached but there's still space available

nm_14
Explorer | Level 3

I like to use dropbox to back up my photos from my iPhone. I have a folder storage limit of 5.25 GB. Recently it's failed to upload photos if the amount exceeded 3 or 4 GB. Made sense at first, getting close to that 5.25 limit. But now it won't import even small numbers of photos (1GB or less) , I get error messages saying "Importing these photos would fill up all  your Dropbox space. Failed to import..." and direct me to upgrade and get more space, but I currently only use 81.5 MB out of that 5.25 GB limit. I've tried restarting my computer, restarting dropbox, nothing has fixed it. 

 

Any suggestions?

9 Replies 9

Walter
Dropbox Staff

Hey there @nm_14, sorry to hear you're having issues with this.

 

Could you send us a screenshot of the app's exact status as shown in your system tray/menu bar so that we can have a visual too?

 

Also, can you clarify if you're using the automatic camera uploads feature or if you're manually uploading your photos to your Dropbox account? 

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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michael_oost
New member | Level 2

I have the same problem, very akward.

Dropbox says that 5 days ago, I uploaded pictures???

nm_14
Explorer | Level 3

I'm not sure what you mean by status in the menu bar but I took a screenshot of what it shows on the account section with the space percentage. 

 

Yes it automatically uploads the photos, I took a screenshot of that too.

 

Screen Shot 1.png

 

Screen Shot 2.png

Walter
Dropbox Staff

The status should be visible in your menu bar/system tray.  Could you hover your mouse over the Dropbox icon there and let me know what it reads @nm_14?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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nm_14
Explorer | Level 3

Screen Shot 2022-12-27 at 4.36.39 PM.png

Nancy
Dropbox Staff

Sorry for jumping in, @nm_14

 

Just to clarify, are you receiving this error message if you try to upload small files to your account from all platforms (website/mobile app/desktop app)? 

 

Can you please go here and send me a screenshot of what you see on your Plan page?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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nm_14
Explorer | Level 3

I haven't tried to upload files from the web or mobile app. Just from my computer.

Plan page looks like this:

personal account plan page.png

Jay
Dropbox Staff

Hi @nm_14, do you have enough free space on your phone for the uploads to complete successfully? 

 

Have you tried clearing the Dropbox mobile app cache?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Graham
Community Manager

Hi @nm_14,

 

Thanks for visiting the Dropbox Community. I hope you're well! I just wanted to follow up with you to see if you have managed to sort our your storage situation, it seems like it has been pretty frustrating for you. I can see that my colleagues have offered you some advice here already so I just wanted to check in to see if any of these things have worked for you. If not, please do let us know and we will continue to try and figure out a resolution for you.

 

Thanks again and have a great day!

Graham

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    Graham Community Manager
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    Jay Dropbox Staff
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    nm_14 Explorer | Level 3
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    Nancy Dropbox Staff
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