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My Dropbox files take up hard drive space from my Mac device.

My Dropbox files take up hard drive space from my Mac device.

Essa2
New member | Level 2

I have a shared storage space with colleagues at work, and the problem is that the space takes up the device’s space. I tried all the methods on the Internet to solve this problem and it did not work, knowing that my device is an Apple MacBook Pro.

22 Replies 22

Nancy
Dropbox Staff

Hey @Essa2! Thanks for posting on our Community today.

 

If I got this right, you’d like to free up hard drive space on your Mac device, correct? 

 

What methods/features have you tried so far to achieve this? 

 

Did you right click on your files within the local Dropbox folder and made them online-only? Or did you try to use selective sync instead? 

 

Let me know and we can go from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Essa2
New member | Level 2
Yes, I tried the right-click option, but the “make online only” option does not appear for me

Nancy
Dropbox Staff

Are you seeing any other Dropbox options, when right clicking on your files within the Dropbox folder? 

 

If not, make sure to check your menu bar (where your clock settings are located) to see if the small Dropbox icon is still showing.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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ashleyjoeann
Explorer | Level 3

Hi, I'm also facing the same problem.
I have 2 dropbox accounts. Account A is an old account on free plan. Account B is new account and on paid plan.
I was using Account A on my mac and was able to make my file online only without any issues. When I switched to Account B on the same mac, the online only function no longer exist. There's no 'Manage Hard Drive' options too.

Heres a screenshot.

CleanShot 2024-07-18 at 10 .55.46.png

Please help. Thanks.

Hannah
Dropbox Staff

Hey @ashleyjoeann, thanks for bringing this to our attention.

 

Are the options in the screenshot the ones you see in the Dropbox application preferences, while logged in to the paid account?

 

How about when you right-click on files in your Dropbox folder, do you see any Dropbox options there?

 

Also, what's the sync status and version of the Dropbox app?

 

You can see that, by hovering over the Dropbox icon in your menu bar.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ashleyjoeann
Explorer | Level 3

Hi @Hannah,

 

Yes, the screenshot earlier was taken while logged in to the paid account. Usually, there should be a 'Manage hard drive space' under the preference if I'm not mistaken. But when logged into the paid account, that option disappears.

CleanShot 2024-07-18 at 4 .33.43.png

 

Here's the screenshot of when I right-click on files in my Dropbox folder.

CleanShot 2024-07-18 at 4 .31.07.png

 

My Dropbox app version is 203.4.4857 and status is 'Up to date'.

Hannah
Dropbox Staff

Thanks for the screenshots and the additional info, Ashley!

 

Just to confirm, does the app sync fine otherwise? Meaning, if you add files to your Dropbox folder, do they sync to your account on dropbox.com, and vice versa?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ashleyjoeann
Explorer | Level 3

Hi @Hannah,

 

Yes, they sync without any issues both ways.

 

Hannah
Dropbox Staff

And are both those Dropbox accounts still linked to this computer, Ashley?

 

Also, have you tried restarting both the computer and the Dropbox application, to see if that helps at all?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    ashleyjoeann Explorer | Level 3
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