No storage space but no files in dropbox

[SFT1]

Hi,

I have a Dropbox Basic account that I have been using for years. Since a few weeks now, I am having issues.

Whenver I have received storage limit notifcations in the past, I was able to remove some files from my account to free up some space.

Now I am getting notifications that my account is out of space (I received an email, have a popup at the top of my screen when I'm looking at my files in my browser, and the desktop app says I am out of space) despite that there are no files currently in my dropbox. I haven't uploaded anything out of the ordinary or particularly large to my account.

Current displays:

Desktop app: 102.4% of 2.4 GB used. Can't sync "filename" (your dropbox is out of space).

Any ideas what the root cause is, or why my space usage is not displaying the correct storage? I am perplexed as to why things were operating smoothly and are suddenly not. 

[Hannah]

Hey @bmwspw, is your space taken up, but don't have any files in your Dropbox?

Have you checked your backups page, to see if that's what's taking up your space?

[georgebadovick]

I have the same issue.  How can I retrieve the files?

[Megan]

Hi @georgebadovick, welcome to our Community! 

Do you have the same issue as the OP mentioned, or something different? Would you mind clarifying more, since this is a lengthy thread? 

Do you wish to restore files, or free up space from your Dropbox account? If it's something entirely different, feel free to describe more about your situation. 

Let me know more, and I'll be happy to help!

[georgebadovick]

I’ve had Dropbox for years, but haven’t used it much recently. In the last day or so I tried to review a saved file. There are no files in the account and I can’t recover any. What happened to the files?

[Jay]

Hi @georgebadovick, could you clarify what you mean by no files on your account?

If you visit this page, is it completely empty of any files and folders? When was the last time you logged into this account before now?