cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Refer a Friend Issue

Refer a Friend Issue

fubha
Explorer | Level 3

I referred a friend a while back to join Dropbox, but he lost the email which has the sign up invitation. I tried to resend the invitation today, but Dropbox says that the email is already invited. Now my friend signed up with the same email and installed Dropbox desktop app as well, but both of us didn't receive the referral bonus. I checked the status, and it's not updated and showing "Invitation sent". How to resolve this issue?

Please guide.

Thanks.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff

Thanks for the info. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

7 Replies 7

Jay
Dropbox Staff

Hi @fubha, thanks for bringing this to our attention.

 

Did the friend complete all the steps to accept the referral bonus? 

 

They would still need to verify their email address on top of signing into the Dropbox desktop application.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

fubha
Explorer | Level 3

Yes, all the steps are completed, but he signed up without using the invitation link. He lost the invitation email which I sent to him a while back. I tried to resend but Dropbox said that this email is already invited.

Jay
Dropbox Staff

Thanks for the info. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

fubha
Explorer | Level 3

Yes, sure.

Jay
Dropbox Staff

Thanks, I've sent you an email, please could you reply to it when you get a chance!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

fubha
Explorer | Level 3

Issue is now resolved. Thanks for looking into it.

datanets
Explorer | Level 3
Go to solution

Hello Jay

 

Could you please assist with referral program, invitation was sent and accepted, software installed but additional space was added.

Referral

.............1@outlook.com 22/2/2024

Invitation sent
Referral

..........2@outlook.com 22/2/2024

Invitation sent

Thanks

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    datanets Explorer | Level 3
  • User avatar
    fubha Explorer | Level 3
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?