Referral ineligible

[J23]

Hi Team,

I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files. 

The referral status is ineligible, could you please check this? 

Thanks

[Nancy]

Hey @J23, hope you’re doing well! 

Just to clarify, have you used Dropbox on the same laptop in the past? 

Also, did she create a brand new Dropbox account? 

You can also check this section of Help Center for more info.

Let me know, and we can take it from there.

[J23]

Hi Nancy, 

The account is brand new. 

The laptop has previously had dropbox as it's a shared device. 

Thanks. 

[J23]

May I please check in on what can be done next?

[Rich · Accepted solution]

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@J23 wrote:

The laptop has previously had dropbox as it's a shared device. 

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That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

[Hannah]

Hey @J23, can we send you an email, so we can take a closer look into this?