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Referral ineligible

Referral ineligible

J23
Explorer | Level 3

Hi Team,

 

I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files. 

 

The referral status is ineligible, could you please check this? 

 

Thanks

1 Accepted Solution

Accepted Solutions

Rich
Super User II

@J23 wrote:

The laptop has previously had dropbox as it's a shared device. 


That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

View solution in original post

5 Replies 5

Nancy
Dropbox Staff

Hey @J23, hope you’re doing well! 

 

Just to clarify, have you used Dropbox on the same laptop in the past? 

 

Also, did she create a brand new Dropbox account? 

 

You can also check this section of Help Center for more info.

 

Let me know, and we can take it from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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J23
Explorer | Level 3

Hi Nancy, 

 

The account is brand new. 

 

The laptop has previously had dropbox as it's a shared device. 

 

Thanks. 

J23
Explorer | Level 3

May I please check in on what can be done next?

Rich
Super User II

@J23 wrote:

The laptop has previously had dropbox as it's a shared device. 


That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

Hannah
Dropbox Staff

Hey @J23, can we send you an email, so we can take a closer look into this?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    Rich Super User II
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    J23 Explorer | Level 3
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    Nancy Dropbox Staff
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