Downloading big file from a shared folder

[vbess]

A person shared a folder with me with multiple files ~45GB each. When I try to download any of the files, they stop at ~15GB. Chrome doesn't give any errors, it shows the download as complete, Firefox shows a failed download. I tried to clear the cache, that didn't help. I tried to save one of the files to my account and download from there but the result is the same. I am on the basic plan so once I add the file to my Dropbox, the sync stops so I can't try to download the file using the desktop app rather than the web version. I tried from my work laptop and my personal one but it still fails (although on personal fails at 4-5GB instead of 15GB).

[Nancy]

Hi @vbess, and welcome to the forum. 

In general, please keep in mind that there’s a 20GB size limit when downloading content from the Dropbox website, so your web browser may time out if you try to download a bigger file/folder.

You mention that your Chrome browser shows the download as complete. When opening the downloaded file, is there a part of it missing? 

Also, can you please go to this page and send me a screenshot of what you see there?

Let me know when you’re ready.

[vbess · Accepted solution]

Hi Nancy,

I couldn't check the file via opening because it's not a standard file extension and it's a bit tricky to do it on a normal PC. I ended up switching to a paid plan to be able to sync larger files from the Dropbox desktop app and that worked.

Thank you,

Victoria