View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Hey @AFie, welcome to our Community!
It sounds like you might be trying to download a larger folder using our website. Is the content added to your account, or do you access it using a shared link?
It sounds like the error you might be getting is due to the folder size. How big is the folder?
As for the desktop app, when you use it, your content should be automatically downloaded from the web, to your Dropbox folder. If trying to download from a shared link to a folder, you can click on the "Save to my Dropbox" option to add a copy of the files to your Dropbox account. The files in the link will be added to your Dropbox account and will immediately begin syncing down to your linked computers.
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I think the size of the folder is something around 100GB.
Because of that, I am unable to add it to my dropbox.
I access it through shared link.
Thanks for clarifying that for us @AFie
In this case, since the limit for downloads from the website is 20 GB or 10,000 total files, you'll need to download the content of the folder in smaller batches.
Let us know if you have any other questions!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
I decided to go with free 5TB Trial and I am able to download
Downloading one folder works just fine (14GB)
But I am not able to download second folder as a whole which is definitely over 20GB
Also
It keeps downloading at a really low speed even though I have fast internet.
Hi @AFie, when you say that the speed is rather low, can you clarify if you're referring to the website, or the desktop app?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I am reffering to website
Hi from me as well, @AFie!
Please note that the downloading limit of the website is something that applies in general, and it’s not dependent on your Dropbox plan. So, even if you upgrade your account, you won’t be able to download more than 20GB of data at once via the Dropbox website.
If you check your local Dropbox folder on your computer, are you seeing the folder you wish to download there? Are you able to create a copy of it to another location on your device, outside of Dropbox?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!