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Excel File Displaying Chinese Characters.

Excel File Displaying Chinese Characters.

MuffinMama
New member | Level 2
Go to solution

Hi All. I have a file that I edited yesterday that is now appearing online as chinese characters. If I select the cell, the correct/English version of the word appears, but not when displayed. All other excel files in my dropbox appear in English as they should. On the app, it appears in English, this is only happening online.

 

MuffinMama_0-1695301710035.png

 

 

To troubleshoot I saved the file from my app, downloaded it to my computer, viewed it in Excel where it showed up in English, deleted the dropbox file, then uploaded the English version from my computer, but it is still showing up with the chinese characters. How do I rectify this and view the file on my computer the way it should be??

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@MuffinMama wrote:

I have a file that I edited yesterday that is now appearing online as chinese characters. If I select the cell, the correct/English version of the word appears, but not when displayed.


Those aren't Chinese characters.

 

This is a Microsoft issue, unrelated to Dropbox, and it's a problem with the font you're using. Change it to something other than Arial and the issue will likely go away. If you search Google you'll find many people experiencing this issue while using the web version of Office that have reported it to Microsoft.

View solution in original post

8 Replies 8

Rich
Super User II
Go to solution

@MuffinMama wrote:

I have a file that I edited yesterday that is now appearing online as chinese characters. If I select the cell, the correct/English version of the word appears, but not when displayed.


Those aren't Chinese characters.

 

This is a Microsoft issue, unrelated to Dropbox, and it's a problem with the font you're using. Change it to something other than Arial and the issue will likely go away. If you search Google you'll find many people experiencing this issue while using the web version of Office that have reported it to Microsoft.

MuffinMama
New member | Level 2
Go to solution

Wow, Rich, that was super easy! I should have considered that but was thrown off by the fact that the file looked fine w the same font yesterday. Thank you!!

Licoge
Explorer | Level 3
hello, my accented characters in French have been replaced by Asian characters

Walter
Dropbox Staff

Hi there @Licoge, sorry to hear about this.

 

Could you send us a screenshot of where you're spotting this so that we can have a  visual too?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Licoge
Explorer | Level 3
A few days' ago, it was correct, now accented caracters are replaced. Sée exemple below.
It's a problem with table caracter code UTF-8 or 850, I don t know how to solve it

D脙漏part Bruxelles le 14/09 15:30 avec retardDuba脙炉 apr脙篓s 6 h de vol vers 21:30Escale 3:30Vendredi 15Duba脙炉 24:30 d脙漏calage h 2:00 Avion part 脙聽 4:00 du matin plut脙麓t que 3:30 Dempesar apr脙篓s 9h de vol et un peu de retard . Plus 6:00 de d脙漏calage horaire par rapport 脙聽 Duba脙炉 Valises 脙聽 17:00.. attente de 2h.

Megan
Dropbox Staff

Hi @Licoge, can you clarify the type of file this happens to?

 

Is this behavior consistent throughout your files, or just some of them? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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gcolinet
Explorer | Level 4
Hi, it's seems it affects only thé file we are working with at the moment. It's a txt file created within Dropbox relating our trip day per day. It was written was the correct caracters but suddenly, thé french accented caracters were replaced by asian caracters. If I write something now in thé same file, it's correct.
Sée exemple below.
Problem with table code caracter
RANDO au Mont BATUR se lever tr猫s t么t 脿 1:45 .Hiru vient nous chercher 脿 2h30
6 km400 en 3h45 avec des arr锚ts et le stop au lever du soleil .
Au d茅part une petite bouteille d'eau. Et en haut 1 Pain au chocolat 4 bananes et 2 艙ufs.
Rentr茅s 脿 9 00
Piscine et resto Bale Udang Mang Engkink. Taxi. 200R puis 2 aller retour.Très bel endroit grand plutôt pour des cars

Walter
Dropbox Staff

Hi @gcolinet, thanks for clarifying that for us.

 

Could you also let us know the file's exact type and send us a screenshot of how it looks on your end so that we can have a visual too?

 

Does the file preview correctly if you download it from the website and open it locally on your device(s)? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    gcolinet Explorer | Level 4
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    Licoge Explorer | Level 3
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