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lesmezei's avatar
lesmezei
Explorer | Level 3
2 years ago

File explorer having issues displaying .jpg files again

I thought this problem had been resolved, but yesterday, my laptop and desktop both updated with 2023-03 Cumulative Update for Windows 11 for x64-based Systems (KB5023698)   Now, when I bring up ...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey lesmezei, thanks for reaching out to us.

 

I moved your comment to a thread of its own, since it seems to be different than the one you originally posted it in.

 

Are you only having this issue with photos in your Dropbox folder? And is it just photos or other files as well?

 

What's the sync status and version of the Dropbox app on your computer?

 

You can see this info, by hovering over the Dropbox icon in your system tray.

 

Let me know and we'll go from there.

lesmezei's avatar
lesmezei
Explorer | Level 3
2 years ago

The behavior I described was on my Beelink desktop computer. When I try to open .jpg photos on my Asus laptop, I get a popup message that gives me the file path and says "no such interface supported". Pdf files come up OK but text files give me a popup message that says "Windows cannot find file (path). Make sure you typed the name correctly and try again." My desktop is on Dropbox Capture V96.6.0 while my laptop is on Dropbox version 169.4.5684 and says it's up to date. On the Laptop I show two files synced yesterday. Since I couldn't display sync status on the desktop computer, I tried clicking on the Dropbox icon on its desktop and a second Dropbox icon was added to the system tray. It now shows Dropbox version 169.4.5684 and after it uploaded various files, it now says up to date. Wow, I then rechecked my file explorer and everything is working fine on my desktop. 

 

I tried to run Dropbox from my desktop icon on my laptop to see if it would fix the issues there but it had no effect. The laptop is still showing the same issues. 

 

An observation: Task Manager shows multiple background processes of Dropbox on both systems. Is this normal? Also, what's Dropbox Capture and why doesn't it appear on my laptop's system tray like on my desktop?

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