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KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
2 years ago
Solved

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

epolito's avatar
epolito
Helpful | Level 6
2 years ago

Also note that when not using dropbox for a prolonged period of time and than going back to it, the pages load ok but when refreshing or accessing the Deleted files, the issue comes back. Very very weird!

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Everybody,

 

Thanks for reporting this. Our Engineering team is aware and actively investigating. I'll provide an update here when I have more information to share.

 

Thanks,

Ben

  • VinceVGHC's avatar
    VinceVGHC
    New member | Level 2
    2 years ago

    I am having the same issues while working in Google Chrome on Dropbox. I tried Safari instead and it appears to work. While in Google Chrome, if I click a folder nothing shows up. No files or folders. And the Search bar does not work either. When I click in it, it just disappears. Google Chrome is my preferred browser to use though so hopefully this gets figured out ASAP. 

    • VinceVGHC's avatar
      VinceVGHC
      New member | Level 2
      2 years ago

      Dropbox now appears to be working normally for me again on Google Chrome. Thank you.

  • CPDev's avatar
    CPDev
    Explorer | Level 3
    2 years ago

    Sounds good.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi @CPDevm after some digging it seems there is no need to open a ticket for this. 

       

      Our team is aware, and actively working on it as you can see here. 

      • KJ Herbs's avatar
        KJ Herbs
        Helpful | Level 6
        2 years ago

        Hey Megan,

        After walking away from the computer for a few hours, I returned and happily found Dropbox working again, so I downloaded a few files to create a report. Then going to the next report, the viewing pane is once again blank.

         

        Thank you for letting the Chrome browser users know this is a serious issue. Look forward to working on DB with confidence, not with tentativity. 

        Kj herbs

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