Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

SandyDombroski's avatar
SandyDombroski
Explorer | Level 3
1 year ago

I'm getting an error when opening a PDF file

Anyone know why I am getting this error message when I try to open a PDF file?   Hmmm… can't reach this page It looks like the webpage at file:///C:/Users/Sandy%20Dombroski/ATD%20Building%20Gro...
Error Messages
View
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

Where and how are you accessing the file?

 

If its via a shared link then the file is referencing a file stored locally on (what looks like) Sandy's machine. She hasnt created the links correct in the file. 

  • SandyDombroski's avatar
    SandyDombroski
    Explorer | Level 3
    1 year ago
    Thanks! So, this just started randomly happening. Was working fine and then all of a sudden I get this error message. I can access Dropbox via web but this error comes up when I am on desktop Dropbox. Also getting an error with an excel sheet I just tried to open.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey SandyDombroski, I hope you're doing well! 

       

      Is that a shared link that you created, or that someone else shared with you? 

       

      Have you tried a different browser in order to access it, by any chance? As for the Excel file, is it in your account, or is it also a shared link? 

       

      If you have any screenshots, feel free to send them over. 

       

      Thanks a bunch!

      • SandyDombroski's avatar
        SandyDombroski
        Explorer | Level 3
        1 year ago

        This is what I get when I try to access this excel file, that I created from another computer.  I have never had trouble pulling files up on this PC though.

         

        My PDFs are now magically working!!! So I am good on that.

         

         

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!