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Every time I try to download a file I get a failed status in Chrome or Safari. When I download in Firefox it fails, however Firefox allows me to "restart" the download and it begins again where it left off... so I can complete the download by repeating this as many times as necessary per file. Very annoying.
For a larger file (say 4 GB) I had to do this "restart" in Firefox 4-5 times before the file reached the end of the download and completed successfully.
I see this is an on-going issue for Dropbox for several years - is there an indication as to waht is causing this? Going to have to ditch the service altogether if there is no real fix.
Ben
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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This is almost certainly NOT from a connection issue on my end - I attempted the same download process from both home and office. At home I have Optimum and at the office we have Spectrum Business. So - let's rule that out.
Thanks for the response - to answer your questions:
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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I'm having the same exact issue when downloading files through the web larger than 1GB. Doesn't matter the browser or the OS...I've also tried from my home and here at work. I have a dropbox business acoount and only got it because of the abilty to download large files, and store a ton. This is extremely diasppointing becuase I cannnot rely on the one function I need the most. I already have a ticken open with tech support since last week and havent been able to resolve the issue.
Sanchez, when I click that link I don't actually see anywhere to open a ticket - are you suggesting I email or chat with support?
I can verify that my team member and I are having this same problem trying to download a 22 GB file. We are attempting it from two different locations, from Windows 10 and Linux, from Firefox and Chrome, and over wired and wireless networks, all to no avail. I have submitted a ticket for it.
We routinely upload and download large files like this, so we have not had this issue before, where every single download attempt fails.
Hi there!
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