JPG Pictures not opening up in Windows Explorer 10

[greathusky]

I can see my pictures (JPG)  when logging into DROPBOX from Windows EDGE but I can not open them in WIndows 10 Explorer. They have a grey X next to them. A message displays "We can not open this file". 

[Lusil]

Hi there @greathusky, thanks for checking in with us - welcome aboard!

As a first step, I just want to make sure that I have a better visual of what you're seeing. Could you send me a screenshot (without any personal info) of what you describe?

Looking forward to hearing back from you!

[greathusky · Accepted solution]

Thanks for the reply.

I reinstalled the DROPBOX app on my desktop and the problem went away.

[Lusil]

Awesome work on the troubleshooting, @greathusky! Glad to hear that you're not having trouble with this anymore. 

If anything else pops up or you have any questions, just give us a shout. 

In the meantime, have a lovely day ahead!