My Dropbox seems to be very slow. What can I do?

[AndrewTsat99]

Recently, it has become very difficult to navigate and update downloaded files on my mac.  It has come to a point where every action, every click I make takes an extra second or two to occur. I have become very frustrated and it makes dropbox increasingly more impossible to use. To be clear, I dont access my files through the dropbox website, they are dowloaded files that I share with one other person in my business. The files a relatively big, but they always have been which leads me to believe that this is a new problem. 

Please help. Thank you. 

[Rich · Accepted solution]

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@AndrewTsat99 wrote:

To be clear, I dont access my files through the dropbox website, they are dowloaded files that I share with one other person in my business.

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So you're accessing them directly within the Dropbox folder, through Finder?

[AndrewTsat99]

Yes.

[Lusil]

Hey there @AndrewTsat99, 

Thanks for reaching out to us about this!

If you find that your device is showing that the desktop app is causing high RAM or CPU usage, and results in an overall slow-down, check out this article for some suggestions on how to tackle it. 

If you're still having trouble with this, could you please attach a screenshot (without any personal info) of any report or error that you see regarding this? 

Let me know how it goes!

[Nathan G.6]

Mine is doing the same thing in Windows.  Browsing through Explorer is VERY slow to open folder or files.  Using the dumb Dropbox app is fast, as is typing in the folder path in Explorer directly.  It doesn't seem to matter if the Dropbox is running or not either.  Very frustrating.

[Nathan G.6]

Hey I figured it out.  I noticed that OneDrive was also super slow. So I  uninstalled Apple iCloud and rebooted.  That seemd to fix both OneDrive and Dropbox speeds.

[Lusil]

Hi @Nathan G.6, thanks for keeping us in the loop!

Glad to hear that you were able to resolve your concern in the end. 

If you have any other questions, let us know and we'll make sure to get back to you as soon as possible. Cheers! 

[DigF]

Thank you !!! I have been trying to fix exactly the same problem for days - extremely frustrating. Uninstalling iCloud fixed it for both OneDrive and Dropbox.