Sync icons missing in the Dropbox folder in Finder

[weiskott]

I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had this issue before. The files are showing up as synced in the taskbar and online and across devices, but there are no green check icons in Finder.

Published solutions to this problem (uninstall / reinstall Dropbox; restart computer; force-quit Finder; check that OneDrive or other overlay programs are not running) have not worked for me. Help?? Programs running are Google Chrome and Microsoft Word. MacOS Monterey 12.3.1 / Dropbox v147.4.4800. I have the Basic plan.

[Nick S.50]

I confirm the chosen solution works for me too. Thank you Megan!

I suspect that the culprit may be Adobe's Core Sync Helper - I am not using Adobe Cloud for file syncing (as I have Dropbox 😉) so I could safely disable it.

[Megan]

We can call that amazing news, can't we? @Nick S.50

Awesome! If you need anything else, you know where to find me. 

[Paul H.96]

Megan,

This solution brought the sync icons back, but they're wrong.  Specifically, if I have a folder with some files offline and other files online, that folder will show a cloud (all offline).

Screenshot attached.

Is there any way to know when folders have some files offline and some online without opening them up?  I have folders within folders within folders so opening them up is not a practical solution for me to know this.

                                                    - Paul

[Hannah]

Hi @Paul H.96. 

At the moment, there's no way to tell without opening the folder, but I'll pass this along to our team.

We appreciate your feedback about this and I'll make sure your comments are heard.

[Paul H.96]

Thanks you @Hannah for the quick and clear response!   The answer is disappointing so I hope they can resolve this soon.

According to Finder I have 116,293 items in my dropbox, well organized in a structure of folders within folders.  There's simply no way I can transverse that tree to see the sync status of all my individual files, I need it summarized at the folder level as in the past.

[Peleela]

I am having this issue with both of my Dropbox accounts (personal and business). It only just started today when I was moving a lot of files, and I was getting the Finder message about duplicates. Then Dropbox quit unexpectedly. Now, I no longer see the Dropbox icons on my files, nor do I see any of the Finder Quick Actions. And, Dropbox continues to quit unexpectedly.

I have tried everything listed in this thread, in addition to other steps suggested in other threads. This includes:

- uninstall Dropbox, then reinstall

- double-check the System Preferences for Dropbox

- making sure the Finder Integration is checked

- force quit the Finder

- using Activity Selector to force quit all Dropbox processes, then start it up again, then relaunch the Finder

- I even turned off Adobe Core Sync Helper based on Nick S.50's comment

And then I read Walter's note about installing Dropbox on another newly created OS profile. It is working just fine on that other profile. I can also report that the files that I thought I had moved earlier today have not actually been moved. (So perhaps my Dropbox was having sync issues earlier than I realized, and then it crashed because what I was seeing and reality were totally out of sync.)

So far nothing has fixed the problem on my main profile, and Dropbox continues to quit unexpectedly about every 1-2 minutes so I just can't use it right now. I'm hoping someone here might have a suggestion for what I can do on my main OS profile to fix this. Let me know if any other info is needed.

[Jay]

Hi @Peleela, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
 

[Peleela]

Hi Jay, no I don't have any of that software installed.

[Hannah]

Hey @Peleela, sorry to jump in here. 

The fact that the application gives an "unexpectedly quit" error, could potentially be caused by the very big move you were trying to make.

Has the app managed to finish syncing? Or is it quitting mid-sync?

When the app is open and running, what do you see when you hover over the Dropbox icon in your menu bar?

[Peleela]

When I open Dropbox it says "syncing..." and then shortly thereafter it says your "files are up to date". Awhile after that, it will crash.