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boonwd's avatar
boonwd
Explorer | Level 3
3 years ago

Synced files won't open, as they have a small brown box next to them.

Hello, i have an issue that has developed on one of my Dropbox-synced computers. this issue only affects one of three computers i have synced to my Dropbox account. the files as seen on my loca...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey boonwd, I hope you don’t mind me jumping in here. 

 

I was able to do a bit research about this too, and I could find this thread on Microsoft's website.

 

If this link doesn't help either, I’d suggest getting in touch with their support, so that they can take a look for you, as this icon doesn’t seem to be generated by Dropbox. 

 

This way, we’ll be able to isolate the issue further.

jeffmonkey's avatar
jeffmonkey
Explorer | Level 3
3 years ago
Not sure if anyone figured this out yet, but it is a Microsoft OneDrive sync issue. On your PC, if you disable or turn off sync, OneDrive cuts off your photos offline. In order to access these cloud photos, you must re sign-in to OneDrive. This is their way of prioritizing OneDrive in your computer. Turning on the OneDrive sync will change alm the file cabinet icon back to clouds and allow access to all photos.

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