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Unable to access content

Unable to access content

glower23
Helpful | Level 5

How come I cannot access to view content of file in my local dropbox in my old harddisk after I change to need PC with additional of hard disk which is from the old PC.

 

I have installed the app to my desktop and I uninstalled the next day. however, all my doc and downloads and other files all went into the Dropbox folder in my desktop.

 

I have move my old harddisk (which the dropbox with contents are) to new PC and I unable to access to content of file...

I click to open the file, it went into program and the dialog box popped out with messge of " access to (File path name) was denied."

1 Accepted Solution

Accepted Solutions

Re: Unable to access content

glower23
Helpful | Level 5

Hi Hannah, 

 

Thank you for your respond.

 

We managed to solve it on the following night.

 

Thank you.

View solution in original post

10 Replies 10

Re: Unable to access content

Hannah
Dropboxer

Hey @glower23, thanks for posting to our Community today!

 

Would you mind giving us some more info on your issue, please?

 

Are you not able to access your Dropbox files from your new PC?

 

And do you have this issue with all your Dropbox files? Do you have this issue with your Backup too?

 

Are you able to access all your files on our website?

 

Any additional info, would be really helpful.

 

Thanks.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to access content

glower23
Helpful | Level 5

Hi Hannah, 

 

Thank you for your respond.

 

We managed to solve it on the following night.

 

Thank you.

Re: Unable to access content

Walter
Dropboxer

We're happy to hear you got this sorted out in the end @glower23 - thanks for keeping us in the loop too!

 

See you around the Community and have a lovely week ahead!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to access content

AnnWood
Explorer | Level 3

I am having an issue viewing content as well. It baffles me seeing as how I keep getting told storage is full to upgrade. It happens on android and ios app, and the web except from origanal computer. Problem is at the moment said computer is down due to an issue trying to update it and now I have no way to access it. 

Re: Unable to access content

glower23
Helpful | Level 5

Hi AnnWood

 

is yours "stored" in your desktop or Webbased?

Cos mine is storage in Desktop.

 

 

Re: Unable to access content

AnnWood
Explorer | Level 3
I have no idea. I assumed web because it is backed up here but honestly I don’t know.

Re: Unable to access content

Megan
Dropboxer

Hey @AnnWood, I'd be happy to help! 

 

Do you get a specific error when trying to open your files using the website, or the mobile app? Are you able to locate your files there?

 

Feel free to send me any screenshots you might have, showing the error message. Also, let me know if this happens with all of your file types. 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to access content

AnnWood
Explorer | Level 3
I do I am not sure how to send screenshots on here so. It says.
Critical process died as far as files go I have no clue, it never gets past start up.

Re: Unable to access content

Walter
Dropboxer

Hey @AnnWood, sorry to jump in, but I just wanted to mention that you should be able to attach a screenshot through the camera icon within your reply's box.

 

If you're not seeing it, you could try another web browser or device perhaps. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    AnnWood Explorer | Level 3
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    Walter Dropboxer
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    Megan Dropboxer
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