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How come I cannot access to view content of file in my local dropbox in my old harddisk after I change to need PC with additional of hard disk which is from the old PC.
I have installed the app to my desktop and I uninstalled the next day. however, all my doc and downloads and other files all went into the Dropbox folder in my desktop.
I have move my old harddisk (which the dropbox with contents are) to new PC and I unable to access to content of file...
I click to open the file, it went into program and the dialog box popped out with messge of " access to (File path name) was denied."
Hi Hannah,
Thank you for your respond.
We managed to solve it on the following night.
Thank you.
Hey @glower23, thanks for posting to our Community today!
Would you mind giving us some more info on your issue, please?
Are you not able to access your Dropbox files from your new PC?
And do you have this issue with all your Dropbox files? Do you have this issue with your Backup too?
Are you able to access all your files on our website?
Any additional info, would be really helpful.
Thanks.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah,
Thank you for your respond.
We managed to solve it on the following night.
Thank you.
We're happy to hear you got this sorted out in the end @glower23 - thanks for keeping us in the loop too!
See you around the Community and have a lovely week ahead!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I am having an issue viewing content as well. It baffles me seeing as how I keep getting told storage is full to upgrade. It happens on android and ios app, and the web except from origanal computer. Problem is at the moment said computer is down due to an issue trying to update it and now I have no way to access it.
Hi AnnWood
is yours "stored" in your desktop or Webbased?
Cos mine is storage in Desktop.
Hey @AnnWood, I'd be happy to help!
Do you get a specific error when trying to open your files using the website, or the mobile app? Are you able to locate your files there?
Feel free to send me any screenshots you might have, showing the error message. Also, let me know if this happens with all of your file types.
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @AnnWood, sorry to jump in, but I just wanted to mention that you should be able to attach a screenshot through the camera icon within your reply's box.
If you're not seeing it, you could try another web browser or device perhaps.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!