We're getting a 404 error when trying to open or download files from a team folder. Any ideas?

Hi,  We have a team folder which we share, but all the documents within this folder all experience the error “‘404’ we cant find what you’re looking for…” when you try and open or download them

This seems to have happened since the upgrade last week... but may be just a coincidence.

How can i get help on this please urgently...

Sorry to be jumping in here Helen but could you go through the exact steps you take to result in this error?

If this persists across other browsers or an incognito window, could you send us a screenshot of the error you get so we can investigate further?

Last but not least, are all members of the team affected by this? 

Let us know here and we'll take it from there!

Hi Walter

Sorry to be jumping in here Helen but could you go through the exact steps you take to result in this error?

If i go to my team folder 'Talent FM's shared workspace'

then try and open / download any document i get the 400 error

https://www.dropbox.com/scl/fi/fk87l5vbwqkdfmrtazzvy/Headed%20Paper.docx?cloud_editor=word&dl=0

it persists across other browers and also other team members of the group

Thanks for your help

I see now - thanks for the clarification Helen!

Upon testing the shared link you provided I also hit a 404 error. 

Now, kindly note that shared links will break if the file(s) has been deleted from its Dropbox folder. Please check to see that the file is still located in your Dropbox folder. You can look at your deleted files on the following page:

https://www.dropbox.com/deleted_files

Please also be aware that there is a 20GB daily limit on link traffic for Basic accounts, and a 200GB daily limit for paid accounts. Exceeding this limit will disable your shared links.

I hope this information helps point you towards the right direction while I remain at your disposal should you need any further assistance with this Helen; just let me know here and I'll reach out to your Dropbox associated email address to work on it together. 

Thanks again!

Hi,  the issue seems to have been resolved - if i click on the three dots the file opens and i can edit it.

It still doesnt work when i click on open with, so might be an issue still to investigate

Sorry ignore my last message - if i open the document with the ... this downloads, but changes i make are not stored in dropbox

So, stil have the issue of being able to 'open with' and edit files

Can you investigate further for me

I'm sorry, could you clarify if you have added the files you're trying to edit to your account first? Can you see them within your 'Files' tab on our website? 

I'm only asking because shared links are by default view only Helen.

Thanks for your cooperation so far!

I am also getting this error message when trying to open files from a team folder. Is there a solution for this?