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We're getting a 404 error when trying to open or download files from a team folder. Any ideas?

We're getting a 404 error when trying to open or download files from a team folder. Any ideas?

helencpalmer75
Explorer | Level 4
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this issue is happening to me as well - please send a solution!

1 Accepted Solution

Accepted Solutions

Lusil
Dropbox Staff
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Thanks for getting back to me on this, @allison12345, and thanks for posting your query on the Community, @HugoStrange
 
In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there. 
 
Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Lusil
Dropbox Staff
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Hey there @helencpalmer75
 
Initially, please note that when this behavior was reported in this thread, it was temporary and is now resolved. 
 
However, if you are seeing a 500 error, could you please clarify when exactly? Is it when you try to sign in to your Dropbox account or when you navigate to a specific tab? 
 
Let me know what you find!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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helencpalmer75
Explorer | Level 4
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Hi,  We have a team folder which we share, but all the documents within this folder all experience the error “‘404’ we cant find what you’re looking for…” when you try and open or download them

This seems to have happened since the upgrade last week... but may be just a coincidence.

How can i get help on this please urgently...

 

Walter
Dropbox Staff
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Sorry to be jumping in here Helen but could you go through the exact steps you take to result in this error?

If this persists across other browsers or an incognito window, could you send us a screenshot of the error you get so we can investigate further?

Last but not least, are all members of the team affected by this? 

Let us know here and we'll take it from there!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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helencpalmer75
Explorer | Level 4
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Hi Walter

Sorry to be jumping in here Helen but could you go through the exact steps you take to result in this error?

If i go to my team folder 'Talent FM's shared workspace'

then try and open / download any document i get the 400 error

https://www.dropbox.com/scl/fi/fk87l5vbwqkdfmrtazzvy/Headed%20Paper.docx?cloud_editor=word&dl=0

Dropbox error.jpg

it persists across other browers and also other team members of the group

Thanks for your help

Walter
Dropbox Staff
Go to solution

I see now - thanks for the clarification Helen!

Upon testing the shared link you provided I also hit a 404 error. 

Now, kindly note that shared links will break if the file(s) has been deleted from its Dropbox folder. Please check to see that the file is still located in your Dropbox folder. You can look at your deleted files on the following page:

https://www.dropbox.com/deleted_files

Please also be aware that there is a 20GB daily limit on link traffic for Basic accounts, and a 200GB daily limit for paid accounts. Exceeding this limit will disable your shared links.

I hope this information helps point you towards the right direction while I remain at your disposal should you need any further assistance with this Helen; just let me know here and I'll reach out to your Dropbox associated email address to work on it together. 

Thanks again!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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helencpalmer75
Explorer | Level 4
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Hi,  the issue seems to have been resolved - if i click on the three dots the file opens and i can edit it.

 

It still doesnt work when i click on open with, so might be an issue still to investigate

helencpalmer75
Explorer | Level 4
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Sorry ignore my last message - if i open the document with the ... this downloads, but changes i make are not stored in dropbox

 

So, stil have the issue of being able to 'open with' and edit files

 

Can you investigate further for me

Walter
Dropbox Staff
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I'm sorry, could you clarify if you have added the files you're trying to edit to your account first? Can you see them within your 'Files' tab on our website? 

I'm only asking because shared links are by default view only Helen.

Thanks for your cooperation so far!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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allison12345
Explorer | Level 3
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I am also getting this error message when trying to open files from a team folder. Is there a solution for this? 

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