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Forum Discussion

johnweidner's avatar
johnweidner
Collaborator | Level 9
2 years ago
Solved

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox Paper
Error Messages
Mobile
Preview
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

     

    Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can. 

     

    Thanks,

    Ben

gbrown300's avatar
gbrown300
Helpful | Level 6
2 years ago

Unfortunately I've been told that there is no update on the situation and no timeline either. So I guess I'll have to look for an alternative solution - Google docs or MS something??? Very disappointed.

MAstilleroF's avatar
MAstilleroF
Helpful | Level 6
2 years ago

This is not serious for a Nasdaq-listed company like Dropbox. Dropbox users have documents on Paper that we mostly share with third parties, either to showcase our work or as part of the work itself (plans, reports, projects, tasks...). So if now all the images are not displayed on mobile devices (and they are not being displayed), documents generate a very bad image to our collaborators, followers or clients.

  • jojowales's avatar
    jojowales
    Helpful | Level 5
    2 years ago
    This is happening to me on my Apple i phone preventing me sharing my images alongside my text with other artists. Previously it all worked fine. I have a sneaky suspicion that it's due to using the free version as it coincided with an offer to upgrade. This is very disappointing! I opened a support request but received a cold shoulder and no solution, again it seemed support was very limited or non existent to users of the free package. Tell me I'm wrong here if you have greater knowledge of this problem. It's only lately that I have become cynical of tech companies that I previously trusted.
  • gbrown300's avatar
    gbrown300
    Helpful | Level 6
    2 years ago

    I have a 2TB plan and this still happened to me. Only on IOS - android & any browser, no problem. Works, but so should the app.

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