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Forum Discussion

johnweidner's avatar
johnweidner
Collaborator | Level 9
2 years ago
Solved

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox Paper
Error Messages
Mobile
Preview
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

     

    Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can. 

     

    Thanks,

    Ben

Mosse's avatar
Mosse
Explorer | Level 3
2 years ago

 Hi Hannah, I'm having the same issue. The images shows in browsers, but on the iPhone app and iPad app - it comes up as broken links. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome back to our forum, Mosse!

 

Out of curiosity, is this happening with all Paper docs or just one/a few of them?

 

Do you use the Paper app, or Dropbox app? And if so, then have you tried reinstalling the Paper app on your iOS device?

 

Let me know, and we can go from there.

  • Mosse's avatar
    Mosse
    Explorer | Level 3
    2 years ago

    Hi! Looks like it's in all the documents when using the apps. I'm using the Paper apps, and yes - I've tried to re-install the app but unfortunately, it hasn't resolved the issue.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Mosse, thanks for the update.

       

      This is actually an ongoing issue we're investigating.

       

      I moved your post to the relevant thread, which will be updated, when our team has a resolution, so make sure to keep an eye out.

      • johnweidner's avatar
        johnweidner
        Collaborator | Level 9
        2 years ago

        Hannah, Thank you for letting us know this problem isn’t forgotten.

         

        Paper has a special meaning for me, because I’ve been dreaming for years of having a very simple word processor, one that does NOT have thousands of features I will never master. But which does let text wrap around pictures. (I wonder if any other folk feel the same?)

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