Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

karkness's avatar
karkness
Explorer | Level 3
3 years ago

“No preview available” error message, when trying to preview a file on the mobile app

Just today, I started getting this message when opening files that I’ve been able to open in the past, it says “No preview available.  To view this file, open it on your computer.  I use my iPad & iP...
Error Messages
iOS
Mobile
Preview
Tablet
View
karkness's avatar
karkness
Explorer | Level 3
3 years ago

I share my recipes a lot, so it does make me sad that I may not be able to access all of them like I have in the past.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team for further assistance from the team.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!