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Access Online Files with PC App
My Dropbox app for PC is not showing the files in the Home section of my Dropbox online page. I can view only the files in the Dropbox folder on my computer. How can I view the online files with the app and with File Explorer?
Hmm, if they don't appear in the All files page, then they are not actually saved to your account, I'm afraid.
Could they be files you opened from links your wife might have shared with you?
Can you search for them through the search bar at the top right corner of the page, to see if you can locate them?
7 Replies
- Nancy
Dropbox Community Moderator
Welcome aboard the forum, cbankston!
Can you please clarify what you mean when asking how it’s possible to view the online files both with the app and with File Explorer? If you can also send over a screenshot, so that I can have a visual, that’d be great.
Give me a nudge when you have more updates.
When I viewed my Dropbox account page online I saw multiple files in the Home section of the page. None of these files were shown by the Dropbox app on my PC. The app and other file browsers on my computer showed only the files that were on my hard drive in the Dropbox folder. Shouldn't I be able to access all the online files with the app? If so, how can that be done?
- Hannah
Hey cbankston, if both your Dropbox desktop app and the website are signed in to the same Dropbox account, all the saved files should appear in both places.
If I understand correctly, you have some files online, that do not show up in your local Dropbox folder.
Do the files online only appear in the Home tab? Or are you also able to access them from the All files page?
And do they perhaps contain any of the incompatible characters in this article?
The files appeared only in the Home section, not in All Files. They were PDF files, so no incompatible characters. They were uploaded to my account by my wife before she opened her own account, where they now reside.
- Hannah
Hmm, if they don't appear in the All files page, then they are not actually saved to your account, I'm afraid.
Could they be files you opened from links your wife might have shared with you?
Can you search for them through the search bar at the top right corner of the page, to see if you can locate them?
Since our last exchange I opened my account page from my wife's computer and again saw the files only in the Home section. Now when I open my account page from my computer the files are gone. I don't know how to explain how that happened, but I suppose the situation has resolved itself since my wife's files are on her computer.
Thanks for your patient help.
- Hannah
Not a problem at all, I'm happy to see that it's all resolved now. 🙂
If you need anything else, make sure to let us know.
Have a wonderful weekend!
